Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304807 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 US Navy — 4555 Overlook Ave SW, WASHINGTON DC, 20375

Sep 17, 2025 → Oct 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (16 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Sep 17 → Oct 21, 2025
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 24, 2025
3 business days (counted)
Running total: 26 of ? biz days used
Created: Sep 17, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Oct 21 Assigned ▶ Running 23 23
Oct 21 → Oct 24 Tech On Site ▶ Running 3 26
Dispatch 0.0d
Coordinators 24.0d
Field Work 3.6d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Field Work
3.6 days
Over SLA
Billing
1.0 days
Created: Sep 17, 2025 Due: Oct 17, 2025 Completed: Oct 24, 2025 (6 days late)
📅
27.0 days Total Age
⏱️
24.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
26.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 24.0 days stuck in "Assigned"
⏱️
Total Delay 26.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
24.0d / 0.5d SLA
Tech On Site
3.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced turbo pump and IDP dry pump with exchange units. Reset IDP dry pump hours to 0. Claened, reassembled and tested TPS to factory specifications.
⚠️ Problem Description
Note 16.09.2025 16:25:44 ELOBERTS Card Type:VISA Card Number:7580541325506654504826 Name on Card:MARIAM ALLI Exp Date:07/29 Sub ID:7580541325506654504826 Card Type:VISA Card Holder's name:MARIAM ALLI NTE amount:3020.00 Bill to:4555 OVERLOOK AVE SOUTH WEST WASHINGTON DC 20375 Ship to:4555 OVERLOOK AVE SOUTH WEST WASHINGTON DC 20375 Payment Terms: CC Tax Amount:0.00 Tax Status:Tax-Exempt Quote #:3000957233 SR:N/A Provided By:MARIAM ALLI Phone #:2409199319 Email: MARIAM.ALLI@US.KDR.COM ____________________ Note 09.09.2025 16:59:19 JUFOSTER May have ingested general purpose high vacuum grease. Pump will not pump down below -2 .69 Torr.. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington).
📄 Description
TPS-compact TV84 KF40-115V
📞 Call Description
VPD TPS Bench Repair Trade

Timeline

📋
▶
3 Work Order Created Sep 17, 8:08 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
🚨 24.0 business days
🔧
Status: Tech On Site by Shawn Kelley Oct 21, 3:13 PM
From: Assigned
To: Tech On Site
Duration in Previous: 34d 7h
⏳ 4.0 business days
⏱️
▶
3 Labor Added Oct 24, 10:25 AM
Labor Added → 2x Parts Added → Status: Completed
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Shawn Kelley
From: Tech On Site
To: Completed
Duration in Previous: 2d 19h
🏁
Status: Closed by Shawn Kelley Oct 24, 10:32 AM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Oct 26, 9:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Oct 27, 4:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number: SM-244837

Bottlenecks

Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Tech On Site
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Sep 17, 8:08 AM
Invoice #
SM-244837

Work Details (3)

Name Type Status Qty Amount Date
WL-02982807 Labor Open 4 $400.00 Oct 24, 10:25 AM
WL-02982810 Parts Open 1 $0.00 Oct 24, 10:27 AM
WL-02982811 Parts Open 1 $0.00 Oct 24, 10:27 AM

Details