Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304877 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Sep 17, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 17, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0
Sep 17 → Sep 17 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.2 days
Created: Sep 17, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
0.3 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.09 ohms 28 mA pm completed returned bed back to service
🔍 Technician Findings
0.09 ohms 28 mA pm completed returned bed back to service
⚠️ Problem Description
pm request assign to yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 17, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 17, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 17m
⏱️
▶
2 Labor Added Sep 17, 1:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 10m
📄
Status: Ready to Bill by Hannah Shaw Sep 18, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 39m
📨
Status: Invoice Pending by Hannah Shaw Sep 18, 11:37 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 22m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:54 PM
Invoice Number: SM-241298

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Sep 17, 11:07 AM
Invoice #
SM-241298

Work Details (1)

Name Type Status Qty Amount Date
WL-02938817 Labor Open 1 $0.00 Sep 17, 1:31 PM

Details