Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304890 ↗ ServiceMax

UNISENSOR USA, INC • Repair • PC

📍 Unisensor USA — 2301 E US Hwy 223, Adrian MI, 49221

Sep 17, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 1, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
0d
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 17, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 17 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
2.0 days
Over SLA
Created: Sep 17, 2025 Due: Oct 1, 2025 Completed: Sep 17, 2025 (14 days early)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired SH110 pump
📄 Description
REPAIRED SH110 SCROLL PUMP

Timeline

📋
▶
4 Work Order Created Sep 17, 11:37 AM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 4m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
✔️
▶
2 Status: Completed Sep 17, 12:02 PM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Sep 18, 11:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 45m
💰
Status: Invoiced by Hannah Shaw Sep 18, 11:56 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 43.0 business days
🧾
Invoice Created Nov 19, 9:51 AM
Invoice Number: SM-241299

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Sep 17, 11:37 AM
Invoice #
SM-241299

Work Details (1)

Name Type Status Qty Amount Date
WL-02938628 Labor Open 1 $920.00 Sep 17, 11:39 AM

Details