Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304897 ↗ ServiceMax

UNISENSOR USA, INC • Repair • PC

📍 Unisensor USA — 2301 E US Hwy 223, Adrian MI, 49221

Sep 17, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 1, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
0d
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 17, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 17 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
2.3 days
Created: Sep 17, 2025 Due: Oct 1, 2025 Completed: Sep 17, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
1.7d in Billing Correction Needed Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 168 days old
🚨
Primary Delay 1.7 days stuck in "Billing Correction Needed"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Billing Correction Needed
1.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired Sh110 pump
📄 Description
REPAIRED SH110 SCROLL PUMP

Timeline

📋
▶
2 Work Order Created Sep 17, 11:53 AM
Work Order Created → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
▶
3 Technician Assigned Sep 17, 11:58 AM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 5m, 0m
🏁
Status: Closed by Tami Dawe
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Tami Dawe Sep 17, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Hannah Shaw Sep 17, 1:01 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 56m
💳
Status: Billing Correction Needed by Hannah Shaw Sep 17, 2:01 PM
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 1h 0m
💵
Expenses Added Sep 17, 2:25 PM
Type: Expenses
Status: Open
Qty: 1
📄
Status: Ready to Bill by Hannah Shaw Sep 18, 9:50 AM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 19h 48m
📨
Status: Invoice Pending by Hannah Shaw Sep 18, 11:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 0m
💰
Status: Invoiced by Hannah Shaw Sep 18, 11:56 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 43.0 business days
🧾
Invoice Created Nov 19, 9:51 AM
Invoice Number: SM-241299

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Sep 17, 11:53 AM
Invoice #
SM-241299

Work Details (2)

Name Type Status Qty Amount Date
WL-02938665 Labor Open 1 $845.00 Sep 17, 11:56 AM
WL-02938904 Expenses Open 1 $158.00 Sep 17, 2:25 PM

Details