Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304899 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Sep 17, 2025 → Sep 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 24, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 23, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Sep 17, 2025 Completed: Sep 23, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 5
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 5
Sep 17 → Sep 23 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 4.1d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 17, 2025 Due: Sep 24, 2025 Completed: Sep 23, 2025 (1 days early)
📅
4.1 days Total Age
⏱️
4.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 4.1 days stuck in "Assigned"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.23.25 Hshaw - chat JJennifer to confirm WO is a non-billable.

🔧 Work Performed
Replaced Zoom Enclosure Assembly.
🔍 Technician Findings
Zoom stretcher has no drive function.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Motor problem with stretcher.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Sep 17, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 17, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
⏳ 4.0 business days
⏱️
▶
4 3x Labor Added Sep 22, 8:42 PM
3x Labor Added → Parts Added → Status: Completed → Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 5d 8h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 23, 5:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 36m
📨
Status: Invoice Pending by Hannah Shaw Sep 24, 12:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19h 27m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 26, 9:52 PM
Invoice Number: SM-241864

Bottlenecks

Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Sep 17, 11:53 AM
Invoice #
SM-241864

Work Details (4)

Name Type Status Qty Amount Date
WL-02945254 Labor Open 1 $0.00 Sep 22, 8:42 PM
WL-02945255 Labor Open 1.75 $0.00 Sep 22, 8:42 PM
WL-02945256 Travel Open 23.8 $0.00 Sep 22, 8:42 PM
WL-02945257 Parts Open 1 $0.00 Sep 22, 8:43 PM

Details