Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304901 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 17, 2025 → Sep 21, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 24, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 22, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Sep 17, 2025 Completed: Sep 22, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 5
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 5
Sep 17 → Sep 22 Assigned ▶ Running 3 3 / 5
Sep 22 → Sep 22 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 3.2d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.2 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Sep 17, 2025 Due: Sep 24, 2025 Completed: Sep 22, 2025 (2 days early)
📅
3.2 days Total Age
⏱️
2.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 2.8 days stuck in "Assigned"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
16sep2025 fjackson found bent pin and was able to straighten out, verified functions ok and checked out at nurses station
🔍 Technician Findings
bed offline
⚠️ Problem Description
work order for troubleshooting bed offline Robert Jackson
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Sep 17, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 17, 2:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 54m
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Jackson Sep 21, 9:15 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4d 6h
⏱️
▶
2 Labor Added Sep 21, 9:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 22, 1:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 59m
📨
Status: Invoice Pending by Hannah Shaw Sep 22, 4:26 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 2m, 0m
🧾
Invoice Created Sep 23, 11:37 AM
Invoice Number: SM-241733

Bottlenecks

Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Sep 17, 12:02 PM
Invoice #
SM-241733

Work Details (1)

Name Type Status Qty Amount Date
WL-02944026 Labor Open 1 $0.00 Sep 21, 9:22 PM

Details