Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304923 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Sep 17, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (21 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Sep 17 → Oct 31, 2025
31 business days (counted)
Running total: 31 of ? biz days used
Created: Sep 17, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Oct 31 Assigned ▶ Running 31 31
Dispatch 0.0d
Coordinators 31.1d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.1 days
Over SLA
Billing
0.1 days
Created: Sep 17, 2025 Due: Sep 30, 2025 Completed: Oct 31, 2025 (30 days late)
📅
31.1 days Total Age
⏱️
31.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
30.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 1, 2025
Visit 2 Oct 30, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 31.1 days stuck in "Assigned"
⏱️
Total Delay 30.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
31.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 10/1/25 CNL
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Sep 17, 12:50 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Christopher Carroll
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 12.0 business days
⏱️
Labor Added Oct 2, 10:33 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 12.2 business days
💵
3x Expenses Added Oct 21, 8:37 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
⏱️
Labor Added Oct 30, 3:50 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 30, 9:11 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Oct 30, 9:33 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Christopher Carroll Oct 30, 9:40 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 43d 8h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 15m
📨
▶
2 Status: Invoice Pending Oct 31, 4:29 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Nov 4, 8:24 PM
Invoice Number: SM-245417

Bottlenecks

Assigned
Duration: 31.1 business days (threshold: 4.0 business hours)
Exceeded by 30.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Sep 17, 12:50 PM
Invoice #
SM-245417

Work Details (9)

Name Type Status Qty Amount Date
WL-02958547 Labor Open 0.5 $0.00 Oct 2, 10:33 PM
WL-02978039 Expenses Open 1 $0.00 Oct 21, 8:37 AM
WL-02978040 Expenses Open 1 $0.00 Oct 21, 8:37 AM
WL-02978041 Expenses Open 1 $0.00 Oct 21, 8:37 AM
WL-02990184 Labor Open 0.5 $0.00 Oct 30, 3:50 PM
WL-02990845 Labor Open 0.5 $0.00 Oct 30, 9:11 PM
WL-02990913 Labor Open 0.5 $0.00 Oct 30, 9:33 PM
WL-02990923 Labor Open 1 $0.00 Oct 30, 9:35 PM
WL-02990924 Labor Open 0.5 $0.00 Oct 30, 9:35 PM

Details