Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304929 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Sep 17, 2025 → Oct 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 8, 2025
✓ SLA Met (2 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
7d
▶ Clock Running
Status: Created
Sep 17 → Sep 26, 2025
7 business days (counted)
Running total: 7 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Sep 26 → Oct 6, 2025
6 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 17, 2025 Completed: Oct 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 26 Created ▶ Running 7 7
Sep 26 → Oct 6 Assigned ▶ Running 6 13
Dispatch 7.8d
Coordinators 7.0d
Billing 0.4d
✓ SLA Met
Dispatch
7.8 days
Over SLA
Coordinators
7.0 days
Over SLA
Billing
0.4 days
Created: Sep 17, 2025 Due: Oct 8, 2025 Completed: Oct 6, 2025 (2 days early)
📅
13.8 days Total Age
⏱️
7.8d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 7.8 days stuck in "Entered"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 300 INVERTER PUMP

Timeline

📋
▶
2 Work Order Created Sep 17, 1:12 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Sep 26, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 8d 22h
⚠️ 7.0 business days
✔️
Status: Completed by Kim Pearson Oct 6, 10:01 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9d 22h, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 7, 9:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 53m
📨
▶
3 Status: Invoice Pending Oct 7, 1:01 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-243080

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Sep 17, 1:12 PM
Invoice #
SM-243080

Work Details (1)

Name Type Status Qty Amount Date
WL-02938756 Parts Open 1 $905.50 Sep 17, 1:13 PM

Details