Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304964 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Sep 17, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (68 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 21, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 17, 2025 Completed: Sep 21, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 17 Scheduled ▶ Running 0 0
Sep 17 → Sep 21 Tech On Site ▶ Running 2 2
Dispatch 0.1d
Coordinators 0.1d
Field Work 7.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.1 days
Field Work
7.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 17, 2025 Due: Dec 31, 2025 Completed: Sep 27, 2025 (95 days early)
📅
7.7 days Total Age
⏱️
5.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 5.0 days stuck in "Completed"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Completed
5.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2025 Cever created and dispatched for SN 201030515 located US MED PA

09/17/2025 RArnold - Dispatching to Nkosi for SN#100386094 located at US MED in PA

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Sep 17, 2:15 PM
Work Order: WO-01304964
Type: FCO
Priority: PC
🗓️
▶
4 Status: Scheduled Sep 17, 3:26 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-17T12:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-17T11:45:00.000+0000, 2025-09-17T12:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Sep 17, 4:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 44m
⏱️
2x Labor Added Sep 17, 9:48 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.3 business days
✔️
Status: Completed by Nkosi Wilson Sep 21, 5:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 1h
⚠️ 5.0 business days
🏁
Status: Closed by Nkosi Wilson Sep 26, 8:36 PM
From: Completed
To: Closed
Duration in Previous: 5d 2h
⏳ 1.4 business days
⏱️
Labor Added Sep 29, 1:59 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 29, 2:07 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:26 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:22 PM
Invoice Number: SM-242804

Bottlenecks

Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 17, 8:00 AM
Created
Sep 17, 2:15 PM
Invoice #
SM-242804

Work Details (3)

Name Type Status Qty Amount Date
WL-02939916 Labor Open 2 $190.00 Sep 17, 9:48 PM
WL-02939917 Labor Open 2 $310.00 Sep 17, 9:48 PM
WL-02953058 Labor Open 0.016666666666667 $76.00 Sep 29, 1:59 PM

Details