Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304968 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Sep 17, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (68 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 21, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 17, 2025 Completed: Sep 21, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 17 Scheduled ▶ Running 0 0
Sep 17 → Sep 21 Tech On Site ▶ Running 2 2
Dispatch 0.1d
Coordinators 0.0d
Field Work 12.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.0 days
Field Work
12.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 17, 2025 Due: Dec 31, 2025 Completed: Oct 3, 2025 (89 days early)
📅
12.7 days Total Age
⏱️
10.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
15.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Nkosi Wilson — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 17, 2025
Visit 2 Oct 3, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 10.0 days stuck in "Completed"
⏱️
Total Delay 15.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
2.6d / 1.0d SLA
Completed
10.0d / 1.0d SLA
Closed
5.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2025 Rfosbury created and dispatched for SN 100231696

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Sep 17, 2:21 PM
Work Order: WO-01304968
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Sep 17, 3:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-09-17T19:45:00.000+0000, 2025-09-17T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 11m
🔧
Status: Tech On Site by Nkosi Wilson
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
2x Labor Added Sep 17, 9:21 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.3 business days
✔️
Status: Completed by Nkosi Wilson Sep 21, 5:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 2h
🚨 10.0 business days
⏱️
▶
2 Labor Added Oct 3, 5:36 PM
Labor Added → Status: Closed
🏁
Status: Closed by Nkosi Wilson
From: Completed
To: Closed
Duration in Previous: 11d 23h
⚠️ 5.8 business days
⏱️
Labor Added Oct 13, 9:00 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 9:07 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 8h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:41 AM
Invoice Number: SM-243925

Bottlenecks

Tech On Site
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 17, 8:00 AM
Created
Sep 17, 2:21 PM
Invoice #
SM-243925

Work Details (4)

Name Type Status Qty Amount Date
WL-02939858 Labor Open 1 $155.00 Sep 17, 9:21 PM
WL-02939859 Labor Open 1 $95.00 Sep 17, 9:21 PM
WL-02959611 Labor Open 0.25 $0.00 Oct 3, 5:36 PM
WL-02968339 Labor Open 0.016666666666667 $38.00 Oct 13, 9:00 AM

Details