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WO-01304974 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 17, 2025 → Nov 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 24, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Paused: 30 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 22, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 25, 2025
3 business days (counted)
Running total: 6 of 5 biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Sep 25 → Nov 8, 2025
30 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 8 → Nov 9, 2025
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 17, 2025 Completed: Nov 9, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 5
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 5
Sep 17 → Sep 22 Assigned ▶ Running 3 3 / 5
Sep 22 → Sep 22 Tech On Site ▶ Running 0 3 / 5
Sep 22 → Sep 25 Scheduled ▶ Running 3 6 / 5
Sep 25 → Nov 8 Awaiting Parts ⏸ Paused 30 —
Nov 8 → Nov 9 Reschedule ▶ Running 0 6 / 5
Dispatch 0.0d
Material Management 31.0d
Coordinators 5.9d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
31.0 days
Over SLA
Coordinators
5.9 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Sep 17, 2025 Due: Sep 24, 2025 Completed: Nov 9, 2025 (45 days late)
📅
36.7 days Total Age
⏱️
31.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
32.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 31.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 32.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Scheduled
3.1d / 2.0d SLA
Awaiting Parts
31.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.24.25 hshaw - PO is received

18sep2025 fjackson po sent work is complete/awaiting PO

🔧 Work Performed
16sep2025 fjackson replaced top cover and batteries verified functions ok
🔍 Technician Findings
damaged top cover 2 year battery replacement
⚠️ Problem Description
Requested by Robert Jackson: PO request for damaged top cover and 2year battery replacement
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Sep 17, 2:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 17, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Sep 21, 9:15 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 22
🗓️
▶
2 Status: Scheduled Sep 22, 6:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-24T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Sep 23, 3:36 PM
Scheduled For: 2025-09-24T18:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Sep 23, 4:36 PM
Scheduled For: 2025-09-24T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Sep 24, 10:46 AM
Scheduled For: 2025-09-24T21:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Sep 24, 11:08 AM
Scheduled For: 2025-09-24T19:30:00.000+0000, 2025-09-24T18:30:00.000+0000, 2025-09-24T18:00:00.000+0000
📦
▶
2 Parts Requested Sep 24, 8:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2d 14h
🚨 31.4 business days
🔩
▶
2 2x Parts Added Nov 8, 12:49 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 44d 4h
⏳ 0.0 business days
🔩
▶
2 Parts Added Nov 9, 4:51 PM
Parts Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 1d 16h, 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 12:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Nov 20, 4:04 PM
Invoice Number: SM-246312

Bottlenecks

Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Awaiting Parts
Duration: 31.0 business days (threshold: 3.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00082371
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Sep 17, 2:35 PM
Invoice #
SM-246312

Work Details (6)

Name Type Status Qty Amount Date
WL-02944021 Labor Open 0.5 $0.00 Sep 21, 9:20 PM
WL-02944022 Labor Open 2 $190.00 Sep 21, 9:20 PM
WL-02944023 Travel Open 22 $0.00 Sep 21, 9:20 PM
WL-03001050 Parts Open 2 $127.77 Nov 8, 12:49 AM
WL-03001051 Expenses Open 1 $0.00 Nov 8, 12:49 AM
WL-03001463 Parts Open 1 $0.00 Nov 9, 4:51 PM

Details