Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304981 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Sep 17, 2025 → Sep 19, 2025

✅ Completed

PSM

SLA Clock

Last business day of September 2025 · Target: Sep 30, 2025

✓ SLA Met (7 biz days early)

Active: 2 biz days

🕐 Clock stopped: Invoiced (Sep 19, 2025)

▶ Clock Running

Status: Created

Sep 17 → Sep 17, 2025

0 business days (counted)

Running total: 0 of ? biz days used

2d

▶ Clock Running

Status: Assigned

Sep 17 → Sep 19, 2025

2 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Tech On Site

Sep 19 → Sep 19, 2025

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Tech Off Site

Sep 19 → Sep 19, 2025

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Completed

Sep 19 → Sep 19, 2025

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Incomplete

Sep 19 → Sep 19, 2025

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Closed

Sep 19 → Sep 19, 2025

0 business days (counted)

Running total: 2 of ? biz days used

Created: Sep 17, 2025 Invoiced: Sep 19, 2025

Show SLA Clock Detail (7 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 17 → Sep 17	Created	▶ Running	0	0
Sep 17 → Sep 19	Assigned	▶ Running	2	2
Sep 19 → Sep 19	Tech On Site	▶ Running	0	2
Sep 19 → Sep 19	Tech Off Site	▶ Running	0	2
Sep 19 → Sep 19	Completed	▶ Running	0	2
Sep 19 → Sep 19	Incomplete	▶ Running	0	2
Sep 19 → Sep 19	Closed	▶ Running	0	2

Dispatch 0.0d

Coordinators 2.6d

Field Work 0.1d

Incomplete 0.1d (excluded)

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
2.6 days
Over SLA

Field Work
0.1 days

Incomplete (excluded from total)
0.1 days

Billing
0.0 days

Created: Sep 17, 2025 Due: Sep 30, 2025 Completed: Sep 19, 2025 (11 days early)

📅

2.6 days Total Age

⏱️

2.6d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

2.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 168 days old

🚨

Primary Delay 2.6 days stuck in "Assigned"

⏱️

Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

2.6d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Tech Off Site

0.0d / 2.0d SLA

Incomplete

0.1d

Closed

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Completed PM Service                    

🔍 Technician Findings

                        Bed is operational but Battery is dead.                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Linet Eleganza 4 Critical Care Bed                    

Timeline

📋

▶

3 Work Order Created Sep 17, 2:49 PM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Jennifer Johnson

Technician: Craig Walker

👷

Status: Assigned by Jennifer Johnson

From: Entered

To: Assigned

Duration in Previous: 0m

⏳ 3.0 business days

🔧

Status: Tech On Site by Craig Walker Sep 19, 12:52 PM

From: Assigned

To: Tech On Site

Duration in Previous: 1d 22h

🚗

Status: Tech Off Site by Craig Walker Sep 19, 12:59 PM

From: Tech On Site

To: Tech Off Site

Duration in Previous: 6m

⏱️

▶

2 2x Labor Added Sep 19, 1:18 PM

2x Labor Added → Status: Completed

✔️

Status: Completed by Craig Walker

From: Tech Off Site, Completed

To: Completed, Incomplete

Duration in Previous: 19m, 0m

🏁

Status: Closed by Craig Walker Sep 19, 2:11 PM

From: Incomplete

To: Closed

Duration in Previous: 52m

📄

▶

2 Status: Ready to Bill Sep 19, 4:07 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 0m

⏳ 2.0 business days

🧾

Invoice Created Sep 22, 9:00 AM

Invoice Number: SM-241644

Bottlenecks

Assigned

Duration: 2.6 business days (threshold: 4.0 business hours)

Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Craig Walker

Scheduled

N/A

Created

Sep 17, 2:49 PM

Invoice #

SM-241644

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-02942487	Labor	Open	0.5	$0.00	Sep 19, 1:18 PM
WL-02942488	Labor	Open	0.5	$0.00	Sep 19, 1:18 PM