Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304987 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Sep 17, 2025 → Sep 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 17, 2025 Invoiced: Sep 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 19 Assigned ▶ Running 2 2
Sep 19 → Sep 19 Tech On Site ▶ Running 0 2
Sep 19 → Sep 19 Tech Off Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.6d
Field Work 0.4d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Sep 17, 2025 Due: Sep 30, 2025 Completed: Sep 19, 2025 (11 days early)
📅
2.6 days Total Age
⏱️
2.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 2.6 days stuck in "Assigned"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service completed
🔍 Technician Findings
Bed is operational, but battery is dead.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Sep 17, 3:00 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0hF0000004AaTlIAK, Craig Walker
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
🔧
Status: Tech On Site by Craig Walker Sep 19, 10:11 AM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 19h
🚗
Status: Tech Off Site by Craig Walker Sep 19, 10:16 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5m
⏱️
▶
2 Labor Added Sep 19, 1:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech Off Site, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 2h 49m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 29m
📨
Status: Invoice Pending by Hannah Shaw Sep 19, 4:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 33m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 9:00 AM
Invoice Number: SM-241644

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Sep 17, 3:00 PM
Invoice #
SM-241644

Work Details (1)

Name Type Status Qty Amount Date
WL-02942474 Labor Open 0.75 $0.00 Sep 19, 1:04 PM

Details