Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305031 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Sep 17, 2025 → Sep 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 17, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 19 Assigned ▶ Running 2 2
Sep 19 → Sep 19 Tech On Site ▶ Running 0 2
Sep 19 → Sep 19 Tech Off Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.4d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Sep 17, 2025 Due: Sep 30, 2025 Completed: Sep 19, 2025 (11 days early)
📅
2.4 days Total Age
⏱️
2.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 2.4 days stuck in "Assigned"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service completed
🔍 Technician Findings
Battery dead but bed is operational
⚠️ Problem Description
Preventive Maintenance
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
3 Work Order Created Sep 17, 4:52 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Craig Walker
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.9 business days
🔧
▶
2 Status: Tech On Site Sep 19, 12:50 PM
Status: Tech On Site → Status: Tech Off Site
🚗
Status: Tech Off Site by Craig Walker
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1m
⏱️
▶
2 Labor Added Sep 19, 1:11 PM
Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Craig Walker
From: Completed, Tech Off Site, Incomplete
To: Incomplete, Completed, Closed
Duration in Previous: 20m
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 3:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 28m
📨
Status: Invoice Pending by Hannah Shaw Sep 19, 4:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 9:00 AM
Invoice Number: SM-241644

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Sep 17, 4:52 PM
Invoice #
SM-241644

Work Details (1)

Name Type Status Qty Amount Date
WL-02942477 Labor Open 0.5 $0.00 Sep 19, 1:11 PM

Details