Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305039 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Exeter Hospital — 5 Alumni Dr, Exeter NH, 03833

Sep 17, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 4, 2025
✓ SLA Met (2 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
6d
▶ Clock Running
Status: Created
Sep 17 → Sep 25, 2025
6 business days (counted)
Running total: 6 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 1, 2025
4 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 17, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 25 Created ▶ Running 6 6
Sep 25 → Oct 1 Scheduled ▶ Running 4 10
Dispatch 6.4d
Coordinators 3.7d
Field Work 2.0d
Billing 0.0d
✓ SLA Met
Dispatch
6.4 days
Over SLA
Coordinators
3.7 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: Sep 17, 2025 Due: Oct 4, 2025 Completed: Oct 2, 2025 (2 days early)
📅
11.4 days Total Age
⏱️
51.8d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 29, 2025
Visit 2 Sep 30, 2025
Visit 3 Oct 2, 2025

AI Analysis

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Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 51.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.4d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
51.8d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/25/2025 Brod - dispatched WO to April for 09/29

09/25/2025 DCox chatter to Mandy and conversation to get this WO dispatched.

09/17/2025 DCox - request accepted and per Fady the resource will be April Nuovo.

🔧 Work Performed
installation fetal monitors
🔍 Technician Findings
installation fetal monitors
⚠️ Problem Description
3rd Party Resource Request Form - 1 Resource(s) PSA project name: Exeter Hospital ISP _ RFP Monitor Quote-Project Resource Request number: RR-0336145 Site Name: Exeter Hospital Site Address: Alumni Dr 5, Exeter, New Hampshire 03833 Service District HPME01-1 Project Scope: Notes: Install FM50 and Avalon CL on Carts Vendor Credentialing: Not Specified Scheduled Start: 29 Sep 2025 08:00 AM Scheduled End: 02 Oct 2025 Contacts Email: Phone: Project Manager: Tony Di Matteo tony.dimatteo@philips.com (978) 399-9135 Lead TC/FSE: Woodley Carrenard woodley.carrenard@philips.com (617) 735-0196 District Manager: Chris Mackowski chris.mackowski@philips.com (860) 308-4464 Site Contact: Jeff Smith 603-567-3498 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600705553.01 Avalon FM50 Fetal Monitor [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 17, 4:59 PM
Work Order: WO-01305039
Type: Installation
Priority: PC
⚠️ 6.9 business days
👷
▶
4 Technician Assigned Sep 25, 3:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-29T05:00:00.000+0000, 2025-09-29T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 7d 22h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-29T13:00:00.000+0000
💵
2x Expenses Added Sep 25, 4:02 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
⏱️
4x Labor Added Sep 30, 7:33 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 0.25, 113
⏱️
▶
2 7x Labor Added Sep 30, 8:55 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Scheduled
To: Completed
Duration in Previous: 5d 5h
⏳ 2.4 business days
⏱️
▶
2 Labor Added Oct 2, 4:45 PM
Labor Added → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 1d 19h
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 3, 1:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 29m
🚨 52.0 business days
📄
▶
3 Status: Ready to Bill Dec 19, 1:10 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-249628

Bottlenecks

Entered
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Sep 29, 9:00 AM
Created
Sep 17, 4:59 PM
Invoice #
SM-249628

Work Details (14)

Name Type Status Qty Amount Date
WL-02949423 Expenses Open 1 $0.00 Sep 25, 4:02 PM
WL-02949424 Expenses Open 1 $162.46 Sep 25, 4:02 PM
WL-02954031 Labor Open 2.5 $285.00 Sep 30, 7:33 AM
WL-02954032 Labor Open 1.5 $210.00 Sep 30, 7:33 AM
WL-02954033 Labor Open 0.25 $95.00 Sep 30, 7:33 AM
WL-02954034 Travel Open 113 $0.00 Sep 30, 7:33 AM
WL-02955247 Labor Open 0.25 $95.00 Sep 30, 8:55 PM
WL-02955248 Labor Open 7 $735.00 Sep 30, 8:55 PM
WL-02955249 Labor Open 0.25 $95.00 Sep 30, 8:55 PM
WL-02955250 Labor Open 2 $0.00 Sep 30, 8:55 PM
WL-02955251 Expenses Open 1 $162.45 Sep 30, 8:55 PM
WL-02955252 Expenses Open 1 $0.00 Sep 30, 8:55 PM
WL-02955253 Expenses Open 1 $0.00 Sep 30, 8:55 PM
WL-02957952 Labor Open 0.25 $95.00 Oct 2, 4:45 PM

Details