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← WO Overview

WO-01305061 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Sep 17, 2025 → Oct 29, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 24, 2025
✗ SLA Missed (25 biz days late)
Active: 30 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Oct 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
29d
▶ Clock Running
Status: Assigned
Sep 18 → Oct 30, 2025
29 business days (counted)
Running total: 30 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 30 of 5 biz days used
▶ Clock Running
Status: Completed
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 30 of 5 biz days used
Created: Sep 17, 2025 Invoiced: Oct 30, 2025
Business Days Used 30 / 5
0 5d budget +25d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 18 Created ▶ Running 1 1 / 5
Sep 18 → Oct 30 Assigned ▶ Running 29 30 / 5
Oct 30 → Oct 30 Tech On Site ▶ Running 0 30 / 5
Oct 30 → Oct 30 Completed ▶ Running 0 30 / 5
Dispatch 1.1d
Coordinators 29.2d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.3d
✗ SLA Missed
Dispatch
1.1 days
Over SLA
Coordinators
29.2 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.3 days
Created: Sep 17, 2025 Due: Sep 24, 2025 Completed: Oct 30, 2025 (35 days late)
📅
29.3 days Total Age
⏱️
29.2d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
29.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 17, 2025
Visit 2 Oct 29, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 29.2 days stuck in "Assigned"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.1d / 0.5d SLA
Assigned
29.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
WO Correction Needed
0.3d
Incomplete
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.30 M. Bateman

10.30.25 hshaw - missing part#

10/22/25 RCook- Found that record type was incorrect. Corrected record type.


10/8 CC

On site for other WOs, parts have not arrived

Customer supplying parts


Delay code on customer needed



PO Request Sent

🔧 Work Performed
Technician Findings upon arrival: Unit found. Not raising Foot end What caused the issue: Broken MOTOR COUPLING ASSEMBLY Actions Taken/Work Performed: Customer supplied part motor coupling assembly 36250 Final Resolution: Recorded functions as true. Unit working properly and returned to service.
🔍 Technician Findings
Technician Findings upon arrival: Unit found. Not raising Foot end What caused the issue: Broken MOTOR COUPLING ASSEMBLY Actions Taken/Work Performed: Acquired motor coupling assembly 36250 Final Resolution: Recorded functions as true. Unit working properly and returned to service. Searched for, evaluated, ordered repair
⚠️ Problem Description
Unit Requires new couplings Customer is supplying part
📄 Description
Hillrom ADVANTA P1600 Bed, Electric

Timeline

📋
Work Order Created Sep 17, 7:35 PM
Work Order: WO-01305061
Type: Repair
Priority: P5
⏱️
Labor Added Sep 17, 8:05 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Sep 18, 8:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Entered
To: Assigned
Duration in Previous: 13h 8m
🚨 29.0 business days
🔧
▶
3 Status: Tech On Site Oct 29, 9:28 PM
Status: Tech On Site → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Oct 29, 9:40 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Carroll
From: Tech On Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Hannah Shaw Oct 30, 12:18 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 14h 35m
🏁
Status: Closed by Matthew Bateman Oct 30, 2:31 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 12m
⏳ 2.0 business days
⚠️
Status: Incomplete by Matthew Bateman Oct 31, 3:59 PM
From: Closed
To: Incomplete
Duration in Previous: 1d 1h
🔩
▶
2 Parts Added Oct 31, 4:07 PM
Parts Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 8m
📄
▶
2 Status: Ready to Bill Oct 31, 4:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.9 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number: SM-245416

Bottlenecks

Entered
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business hours
Assigned
Duration: 29.2 business days (threshold: 4.0 business hours)
Exceeded by 28.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Sep 17, 7:35 PM
Invoice #
SM-245416

Work Details (5)

Name Type Status Qty Amount Date
WL-02939664 Labor Open 1 $95.00 Sep 17, 8:05 PM
WL-02989145 Expenses Open 1 $0.00 Oct 29, 9:30 PM
WL-02989151 Expenses Open 1 $0.00 Oct 29, 9:32 PM
WL-02989156 Labor Open 1 $95.00 Oct 29, 9:40 PM
WL-02992073 Parts Open 1 $0.00 Oct 31, 4:07 PM

Details