📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139
Sep 17, 2025 → Oct 30, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 24, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 27 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
⏸27d
⏸ Clock Paused
Status: Awaiting Parts
Sep 18 → Oct 28, 2025
27 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
Created: Sep 17, 2025Completed: Oct 30, 2025
Business Days Used3 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 17 → Sep 18
Created
▶ Running
1
1 / 5
Sep 18 → Sep 18
Assigned
▶ Running
0
1 / 5
Sep 18 → Oct 28
Awaiting Parts
⏸ Paused
27
—
Oct 28 → Oct 30
Reschedule
▶ Running
2
3 / 5
Dispatch1.0d
Material Management28.0d
Coordinators3.3d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Material Management
28.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 17, 2025
Due: Sep 24, 2025
Completed: Oct 30, 2025 (35 days late)
📅
30.0 daysTotal Age
⏱️
28.0d in Awaiting PartsLongest Stage
🔄
7 transitionsStatus Changes
⚠️
27.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
14 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
(1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Sep 17, 2025
Visit 2Sep 18, 2025
Visit 3Oct 9, 2025
Visit 4Oct 29, 2025
Visit 5Oct 30, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay28.0 days stuck in "Awaiting Parts"
⏱️
Total Delay27.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Awaiting Parts
28.0d / 3.0d SLA
Reschedule
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/9 CC
On site for other WOs, parts have not arrived
9/18
PO# 4010444950HTM
Contact Name
Heather Hartley
Contact Phone
(828)545-7072
Contact Email
heather.hartley@gehealthcare.com
🔧Work Performed
Technician Findings upon arrival: Unit found. Not raising Foot end
What caused the issue: 2 Broken MOTOR COUPLING ASSEMBLY
Actions Taken/Work Performed: Acquired 2 motor coupling assembly 36250, Units has bracket causing disruption in cpr, adjusted
Final Resolution:
Recorded functions as true. Unit working properly and returned to service.
Searched for, evaluated, ordered repair
🔍Technician Findings
Technician Findings upon arrival: Unit found. Not raising Foot end
What caused the issue: 2 Broken MOTOR COUPLING ASSEMBLY
Actions Taken/Work Performed: Acquired 2 motor coupling assembly 36250, Units has bracket causing disruption in cpr, adjusted
Final Resolution:
Recorded functions as true. Unit working properly and returned to service.
⚠️Problem Description
Unit requires Couplings
📄Description
Hillrom ADVANTA P1600 Bed, Electric
EXCEL_X
PO Request 600694609
Sep 18, 2025
PDF
600694609 PO#
Sep 18, 2025
Timeline
📋
Work Order Created Sep 17, 7:48 PM
Work Order:WO-01305062
Type:Repair
Priority:P5
⏱️
Labor Added Sep 17, 8:02 PM
Type:Labor
Status:Open
Qty:1
👷
▶
2
Technician Assigned Sep 18, 8:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Entered
To:Assigned
Duration in Previous:12h 53m
💵
Expenses Added Sep 18, 11:05 AM
Type:Expenses
Status:Open
Qty:1
⏱️
3x Labor Added Sep 18, 11:11 AM
Type:Labor, Travel
Status:Open
Qty:0.5, 1, 11
📦
▶
2
Parts Requested Sep 18, 11:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Christopher Carroll
From:Assigned
To:Awaiting Parts
Duration in Previous:2h 47m
🚨16.0 business days
⏱️
Labor Added Oct 9, 11:48 AM
Type:Labor
Status:Open
Qty:0.25
🚨13.0 business days
🔩
▶
2
2x Parts Added Oct 28, 11:51 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:40d 0h
⏳2.0 business days
⏱️
Labor Added Oct 29, 10:00 PM
Type:Labor
Status:Open
Qty:1
⏱️
3x Labor Added Oct 29, 10:13 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:0.5, 1, 11
⏱️
Labor Added Oct 30, 3:11 PM
Type:Labor
Status:Open
Qty:0.5
⏱️
▶
3
Labor Added Oct 30, 3:24 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Carroll
From:Reschedule
To:Completed
Duration in Previous:2d 3h
🏁
Status: Closed by Christopher Carroll
From:Completed
To:Closed
Duration in Previous:1m
📄
▶
2
Status: Ready to Bill Oct 31, 3:14 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:4m, 0m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:34 AM
Invoice Number:SM-245398
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Awaiting Parts
Duration: 28.0 business days (threshold: 3.0 business days)
Exceeded by 25.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)