Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (6 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 20, 2025
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: On Hold
Sep 20 → Oct 1, 2025
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 9 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 3, 2025
2 business days (counted)
Running total: 11 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 9, 2025
4 business days (counted)
Running total: 15 of ? biz days used
Created: Sep 18, 2025Completed: Oct 9, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 18 → Sep 18
Created
▶ Running
0
0
Sep 18 → Sep 19
Assigned
▶ Running
1
1
Sep 19 → Sep 19
Entered
▶ Running
0
1
Sep 19 → Sep 20
Ready for Scheduling
▶ Running
0
1
Sep 20 → Oct 1
On Hold
▶ Running
8
9
Oct 1 → Oct 1
Ready for Scheduling
▶ Running
0
9
Oct 1 → Oct 3
Assigned
▶ Running
2
11
Oct 3 → Oct 9
Scheduled
▶ Running
4
15
Dispatch0.0d
Holding8.0d (excluded)
Coordinators10.7d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
8.0 days
Coordinators
10.7 days
Over SLA
Created: Sep 18, 2025
Due: Oct 18, 2025
Completed: Oct 9, 2025 (9 days early)
📅
15.5 daysTotal Age
⏱️
8.0d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
7.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay8.0 days stuck in "On Hold"
⏱️
Total Delay7.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
On Hold
8.0d
Scheduled
4.5d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/3/2025 CRamen in a logged email Bill confirmed Wednesday 10/8/2025 with Dustin to arrive between 8-10am. Chuck,Good morning, Wednesday 10/8 at 8-10AM will work for me please confirm? Answers to questions below. Thank you.Bill Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? Safety steel/composite toes, glasses, gloves. We can provide gloves and safety glasses if needed?Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?NoParts Deliver (if applicable)Have the shipped parts been received? 2 boxes per machine.Can you confirm the parts numbers below have been received? 1. VSFLDHIS Hot Iron Source Kit2. VSFLDCL VS Series Calibrated Leak3. VSFLDOV VS Series, Valve block O-Ring4. 695409006 Oil Mech. Vacuum pump 1 liter5. 670029096 Cleaning Kit for Vacuum +6. VSFLDHIS Hot Iron Source Kit7. VSFLDCL VS Series Calibrated Leak8. VSFLDOV VS Series, Valve block O-Ring9. 695409006 Oil Mech. Vacuum pump 1 liter10. G8603-60002 3 way Valve 11. 670029096 Cleaning Kit for Vacuum +If part numbers cannot be confirmed, can you provide the quantity of parts received? If parts have been received: Where will the technician be able to locate them onsite? Beside the machinesIf parts have not yet arrived but have an ETA: Can the parts be placed near the equipment? YesIf not: Is there a designated area for parts? Onsite Point of Contact Bill Morrison Will you be the onsite point of contact on the scheduled date? YesBest phone number for the technician to use: 740-336-2537
10/2/2025 Bill emailed to call 740-336-2537. Called and left a vm for Bill to return call to schedule.
10/2/2025 CRamen left a vm for Bill to return call to schedule. Logged email requesting Friday 10/3/2025 with an arrival window between 8-10am.
10/1/2025 CRamen left a vm for Bill to return call to schedule for Wednesday 10/8/2025 with tech arrival between 8-10am.
9/19/2025 CRamen No contact number or email. Incorrect contact on other wo.
9/19/25 lcoonrod
way bill
393364769588SCHEDULED DELIVERY DATE Friday
Before 12:00 PMway bill 393369952145DELIVERY DATE Friday Estimated
between 10:30 AM - 2:30 PM
🔧Work Performed
Powered on unit.
"filament no emissions" error preventing compete start up.
Powered down unit to continue PM and repairs.
Hot ion source assembly and filaments replaced, valve block gaskets replaced, calibrated leak replaced, 3 way valve replaced, roughing pump oil replaced.
Powered on unit and entered into fine test mode.
Calibration successful on filaments 1 and 2.
Unit is fully operational.
⚠️Problem Description
Note
09/18/2025 14:53:36 WIGEORGE
changed to field
____________________
Note
09/16/2025 12:19:51 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-09-16 12:19:42
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
bench pm; filaments
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Field PM Trade
📧
Email:RE: EMSAR Request for service at Thermo Fisher Scientific Inc (Email to schedule service)
Completed Oct 3, 2025
From: bill.morrison@thermofisher.com
To: cramen@emsar.com
Chuck,Good morning, Wednesday 10/8 at 8-10AM will work for me please confirm? Answers to questions below. Thank you.Bill Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? Safety steel/composite toes, glasses, gloves. We can provide gloves and safety glasses if needed?Are there any additional requirements to access the equipment itself (locked room, gate, etc.
📧
Email:RE: EMSAR Request for service at Thermo Fisher Scientific Inc (Email to schedule service)
Completed Oct 2, 2025
From: bill.morrison@thermofisher.com
To: cramen@emsar.com
Charles,The phone number need updated to 740-336-2537. I get the answers probably be in morning, I have a machine got to go work on. Thank you.Bill From: Charles Ramen <cramen@emsar.com> Sent: Thursday, October 2, 2025 3:10 PMTo: Morrison, Bill <bill.morrison@thermofisher.com>Subject: EMSAR Request for service at Thermo Fisher Scientific Inc (Email to schedule service) CAUTION: This email originated from outside of Thermo Fisher Scien
📋
Outbound to +17403362537
Completed Oct 2, 2025
10/2/2025 Bill emailed to call 740-336-2537. Called and left a vm for Bill to return call to schedule.
📧
Email: EMSAR Request for service at Thermo Fisher Scientific Inc (Email to schedule service)
Completed Oct 2, 2025
To: bill.morrison@thermofisher.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Thermo Fisher Scientific Inc (Email to schedule service)
Body:
Hi Bill Morrison,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Preventative Maintenance on 2 Agilent VPD Leak Detectors
Here’s the location information we have on file:
Location:
Thermo Fisher Scientific Inc
401 Millcreek Rd
Marietta, OH 45750
Contact:
Bill Morrison
740 3
📋
Outbound to +17403762851
Completed Oct 2, 2025
10/2/2025 CRamen left a vm for Bill to return call to schedule.
📋
Outbound to +17403762851
Completed Oct 1, 2025
10/1/2025 CRamen left a vm for Bill to return call to schedule for Wednesday 10/8/2025 with tech arrival between 8-10am.
Oct 1, 2025 8:25am
@Charles Ramen Contact has been corrected. Thank you!!