Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305139 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 San Jose Regional Medical — 225 N. Jackson Avenue, San Jose CA, 95116

Sep 18, 2025 → Oct 27, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (17 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Sep 18 → Oct 27, 2025
26 business days (counted)
Running total: 26 of ? biz days used
Created: Sep 18, 2025 Completed: Oct 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 18 Scheduled ▶ Running 0 0
Sep 18 → Sep 18 Ready for Scheduling ▶ Running 0 0
Sep 18 → Oct 27 Scheduled ▶ Running 26 26
Dispatch 0.0d
Coordinators 27.1d
Field Work 0.5d
Billing 2.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.1 days
Over SLA
Field Work
0.5 days
Billing
2.6 days
Over SLA
Created: Sep 18, 2025 Due: Dec 31, 2025 Completed: Oct 27, 2025 (65 days early)
📅
27.0 days Total Age
⏱️
26.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 19, 2025
Visit 2 Oct 20, 2025
Visit 3 Oct 21, 2025
Visit 4 Oct 22, 2025
Visit 5 Oct 23, 2025
Visit 6 Oct 24, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 167 days old
🚨
Primary Delay 26.8 days stuck in "Scheduled"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
26.8d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18/25 1100 LM w/AM; 1311 AM ack msg; 10/22/2025 1914 Early Dismissal from Nicolas Lee; LM w/AM

Timeline

📋
▶
3 Work Order Created Sep 18, 11:10 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 18, 1:23 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 12m
🚨 22.0 business days
⏱️
▶
3 2x Labor Added Oct 20, 2:40 PM
2x Labor Added → 6x Expenses Added → Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 20, 4:12 PM
Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 5x Expenses Added Oct 20, 4:17 PM
5x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 21, 12:26 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⚠️ 5.0 business days
💵
Expenses Added Oct 27, 9:27 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Oct 27, 9:53 AM
3x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
▶
2 3x Labor Added Oct 27, 9:58 AM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 13.5
💵
▶
2 Expenses Added Oct 27, 10:22 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Alex Majetich
From: Scheduled
To: Completed
Duration in Previous: 38d 20h
🏁
Status: Closed by Caitlin Mcgee Oct 27, 2:28 PM
From: Completed
To: Closed
Duration in Previous: 4h 5m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Oct 30, 3:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Hannah Shaw Oct 30, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 36m
⏳ 2.9 business days
💰
Status: Invoiced by Hannah Shaw Nov 3, 1:33 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 21h
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:58 PM
Invoice Number: SM-245163

Bottlenecks

Scheduled
Duration: 26.8 business days (threshold: 2.0 business days)
Exceeded by 24.8 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Oct 20, 8:00 AM
Created
Sep 18, 11:10 AM
Invoice #
SM-245163

Work Details (35)

Name Type Status Qty Amount Date
WL-02977104 Labor Open 0.5 $20.00 Oct 20, 2:40 PM
WL-02977105 Labor Open 8 $828.00 Oct 20, 2:40 PM
WL-02977110 Expenses Open 1 $52.00 Oct 20, 2:42 PM
WL-02977111 Expenses Open 1 $52.00 Oct 20, 2:42 PM
WL-02977112 Expenses Open 1 $52.00 Oct 20, 2:42 PM
WL-02977113 Expenses Open 1 $52.00 Oct 20, 2:42 PM
WL-02977114 Expenses Open 1 $52.00 Oct 20, 2:42 PM
WL-02977109 Expenses Open 1 $52.00 Oct 20, 2:42 PM
WL-02977115 Expenses Open 1 $774.47 Oct 20, 2:43 PM
WL-02977236 Labor Open 13.5 $540.00 Oct 20, 4:12 PM
WL-02977240 Expenses Open 1 $183.99 Oct 20, 4:16 PM
WL-02977241 Expenses Open 1 $183.99 Oct 20, 4:16 PM
WL-02977242 Expenses Open 1 $183.99 Oct 20, 4:16 PM
WL-02977243 Expenses Open 1 $183.99 Oct 20, 4:16 PM
WL-02977244 Expenses Open 1 $183.99 Oct 20, 4:16 PM
WL-02977247 Expenses Open 1 $19.99 Oct 20, 4:17 PM
WL-02977245 Expenses Open 1 $19.99 Oct 20, 4:17 PM
WL-02977246 Expenses Open 1 $19.99 Oct 20, 4:17 PM
WL-02977248 Expenses Open 1 $19.99 Oct 20, 4:17 PM
WL-02977249 Expenses Open 1 $281.00 Oct 20, 4:18 PM
WL-02977250 Expenses Open 1 $262.68 Oct 20, 4:18 PM
WL-02977251 Expenses Open 1 $56.29 Oct 20, 4:18 PM
WL-02978355 Labor Open 0.5 $20.00 Oct 21, 12:26 PM
WL-02978356 Labor Open 8 $828.00 Oct 21, 12:26 PM
WL-02985038 Expenses Open 1 $20.37 Oct 27, 9:27 AM
WL-02985075 Labor Open 0.5 $20.00 Oct 27, 9:53 AM
WL-02985077 Labor Open 8 $828.00 Oct 27, 9:54 AM
WL-02985078 Labor Open 0.5 $20.00 Oct 27, 9:54 AM
WL-02985082 Labor Open 8 $828.00 Oct 27, 9:57 AM
WL-02985083 Labor Open 0.5 $20.00 Oct 27, 9:57 AM
WL-02985084 Labor Open 0.5 $20.00 Oct 27, 9:58 AM
WL-02985085 Labor Open 0.5 $20.00 Oct 27, 9:59 AM
WL-02985086 Labor Open 0.5 $20.00 Oct 27, 9:59 AM
WL-02985088 Labor Open 13.5 $540.00 Oct 27, 10:01 AM
WL-02985132 Expenses Open 1 $84.28 Oct 27, 10:22 AM

Details