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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305157 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Sentara Princess Anne Hospital — 2025 Glenn Mitchell Dr, Virginia Beach VA, 23456

Sep 18, 2025 → Sep 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 27, 2025
✓ SLA Met (4 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
1d
▶ Clock Running
Status: Created
Sep 18 → Sep 21, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Sep 21 → Sep 22, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 18, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 21 Created ▶ Running 1 1
Sep 21 → Sep 22 Assigned ▶ Running 1 2
Sep 22 → Sep 22 Tech On Site ▶ Running 0 2
Dispatch 2.0d
Coordinators 1.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
1.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 18, 2025 Due: Sep 27, 2025 Completed: Sep 22, 2025 (5 days early)
📅
3.0 days Total Age
⏱️
30.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Hudson — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 18, 2025
Visit 2 Sep 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 167 days old
🚨
Primary Delay 30.0 days stuck in "Closed"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
30.0d / 1.0d SLA
Billing Correction Needed
0.0d
07e-Partial Project
3.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2025 SRobinson- Created follow up WO as requested. (WO-01305584)

09/18/2025 DCox- per email from Fady created two work orders for this project. Awaiting confirmation for site name/address as there were 4 listed on the request.

🔧 Work Performed
Unboxed, assembled and staged qty. 7- Philips Cardiac Workstations (CW7000).
⚠️ Problem Description
Pilot program for resources to assemble 32 Cardiac Workstations(CWs) Dan Gillis 603-440-3374, is the main point of contact to instruct these resources, and align with the customer. Are they able to be on site to start building on Monday the 22nd? If they are available, they can also work next week starting 9/16. Our clinical resources will be onsite 9/23 to start configuring and training the customer. Please reach out if you would like to discuss. Sentara Princess Anne Hospital 6600720125 10 2025 Glenn Mitchell Dr, Virginia Beach, VA 23456 SMG Cardiology Specialists SPAH (2075 suite 400) 6600720132 2 2075 Glenn Mitchell DriveSuite 400 Virginia Beach, VA 23456 Sentara Virginia Beach General Hospital 6600720502 8 1060 First Colonial Rd, Virginia Beach, VA 23454 Sentara Norfolk General Hospital 6600720135 12 600 Gresham Dr, Norfolk, VA 23507
📄 Description
Philips Installation (EBS Group)
📞 Call Description
AMD Installation 2025

Timeline

📋
Work Order Created Sep 18, 11:33 AM
Work Order: WO-01305157
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 21, 8:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: Entered
To: Assigned
Duration in Previous: 2d 20h
🔧
Status: Tech On Site by Leo Hudson Sep 22, 7:12 AM
From: Assigned
To: Tech On Site
Duration in Previous: 22h 56m
⏱️
▶
3 8x Labor Added Sep 22, 7:22 AM
8x Labor Added → Status: Completed → Status: Billing Correction Needed
✔️
Status: Completed by Leo Hudson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
💳
Status: Billing Correction Needed by Leo Hudson
From: Closed
To: Billing Correction Needed
Duration in Previous: 0m
🚗
2x Travel Added Sep 22, 7:27 AM
Type: Travel
Status: Open
Qty: 15
🏁
Status: Closed by Leo Hudson Sep 22, 7:34 AM
From: Billing Correction Needed
To: Closed
Duration in Previous: 9m
🚨 30.0 business days
⏱️
▶
2 Labor Added Nov 3, 2:35 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 42d 8h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Timothy Amburgey Nov 7, 1:07 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20h 53m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:34 PM
Invoice Number: SM-246018

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 30.0 business days (threshold: 1.0 business days)
Exceeded by 29.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Joe Hudson
Scheduled
N/A
Created
Sep 18, 11:33 AM
Invoice #
SM-246018

Work Details (11)

Name Type Status Qty Amount Date
WL-02944211 Labor Open 0.5 $1,085.00 Sep 22, 7:22 AM
WL-02944212 Labor Open 8.5 $1,102.50 Sep 22, 7:22 AM
WL-02944213 Labor Open 1 $0.00 Sep 22, 7:22 AM
WL-02944214 Labor Open 0.5 $155.00 Sep 22, 7:22 AM
WL-02944215 Labor Open 3.5 $157.50 Sep 22, 7:22 AM
WL-02944216 Labor Open 1 $0.00 Sep 22, 7:22 AM
WL-02944217 Travel Open 15 $0.00 Sep 22, 7:22 AM
WL-02944218 Travel Open 15 $0.00 Sep 22, 7:22 AM
WL-02944223 Travel Open 15 $0.00 Sep 22, 7:27 AM
WL-02944224 Travel Open 15 $0.00 Sep 22, 7:27 AM
WL-02994154 Labor Open 0.016666666666667 $304.00 Nov 3, 2:35 PM

Details