Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305173 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Sep 18, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✓ SLA Met (60 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 18, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 22 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.8d
Field Work 11.0d
Billing 81.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.8 days
Over SLA
Field Work
11.0 days
Over SLA
Billing
81.2 days
Over SLA
Created: Sep 18, 2025 Due: Dec 20, 2025 Completed: Oct 17, 2025 (64 days early)
📅
21.0 days Total Age
⏱️
73.3d in Invoiced Longest Stage
🔄
11 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025

AI Analysis

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Completed with significant delays
Invoiced • 167 days old
🚨
Primary Delay 73.3 days stuck in "Invoiced"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Completed
11.0d / 1.0d SLA
Closed
6.5d / 1.0d SLA
07e-Partial Project
3.0d
WO Correction Needed
1.7d
Ready to Bill
5.2d / 1.0d SLA
Invoiced
73.3d
Billing Correction Needed
1.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 Ycampos - Credit for invoice SM-244564 has been processed, invoice has been deleted and WO placed in BC for Tim to update and rebill.

09/25/2025 DCox - chatter to Fady to see if his trip to WA to be onsite was approved as billable. WO stuck in serviced. Fady working on this.

09/18/2025 DCox- created WO per Fadys request to document time spent traveling to WA for Installation project.

🔧 Work Performed
Philips Installation
⚠️ Problem Description
Field Manager Onsite - WO created to cover Fady's time. 3rd Party Resource Request Form - 2 Resource(s) PSA project name: Providence Everett 7N Resource Request number: RR-0319474 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Add new surveillance and overviews to CPU, add 32 MX 40's. Notes: Inventory/Prep/Build out arms/AP/Label Cables Vendor Credentialing: Vendormate Scheduled Start: 19 Aug 2025 08:00 AM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Tom Markham tom.markham@providence.org 360-421-9776 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749232 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
▶
5 Work Order Created Sep 18, 12:09 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Diana Cox
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Diana Cox
Scheduled For: 2025-09-16T04:00:00.000+0000, 2025-09-16T00:00:00.000+0000
🗓️
Status: Scheduled by Diana Cox
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Diana Cox
Scheduled For: 2025-09-15T12:00:00.000+0000
⏳ 2.3 business days
⏱️
4x Labor Added Sep 22, 2:21 AM
Type: Labor
Status: Open
Qty: 11, 8, 9, 10
💵
▶
2 13x Expenses Added Sep 22, 2:42 AM
13x Expenses Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 3d 14h
💵
5x Expenses Added Sep 22, 2:47 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 42
🚨 11.0 business days
🏁
Status: Closed by Fady Messak Oct 6, 7:52 AM
From: Completed
To: Closed
Duration in Previous: 14d 5h
⚠️ 5.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 8:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 1h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 2:34 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 5h
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Oct 17, 3:45 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 20, 9:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 18h
🚨 73.0 business days
💵
Status: Billing Review by Yecenia Campos Feb 11, 9:28 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 110d 18h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 12:26 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 14h 57m
📨
▶
2 Status: Invoice Pending Feb 12, 2:01 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253730

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours
Completed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Sep 15, 8:00 AM
Created
Sep 18, 12:09 PM
Invoice #
SM-253730

Work Details (22)

Name Type Status Qty Amount Date
WL-02944181 Labor Open 11 $1,155.00 Sep 22, 2:21 AM
WL-02944182 Labor Open 8 $840.00 Sep 22, 2:21 AM
WL-02944183 Labor Open 9 $855.00 Sep 22, 2:21 AM
WL-02944180 Labor Open 10 $950.00 Sep 22, 2:21 AM
WL-02944185 Expenses Open 1 $0.00 Sep 22, 2:42 AM
WL-02944186 Expenses Open 1 $750.00 Sep 22, 2:42 AM
WL-02944187 Expenses Open 1 $189.77 Sep 22, 2:42 AM
WL-02944188 Expenses Open 1 $189.77 Sep 22, 2:42 AM
WL-02944189 Expenses Open 1 $0.00 Sep 22, 2:42 AM
WL-02944190 Expenses Open 1 $0.00 Sep 22, 2:42 AM
WL-02944191 Expenses Open 1 $0.00 Sep 22, 2:42 AM
WL-02944192 Expenses Open 1 $55.00 Sep 22, 2:42 AM
WL-02944193 Expenses Open 1 $55.00 Sep 22, 2:42 AM
WL-02944194 Expenses Open 1 $0.00 Sep 22, 2:42 AM
WL-02944195 Expenses Open 1 $0.00 Sep 22, 2:42 AM
WL-02944196 Expenses Open 1 $0.00 Sep 22, 2:42 AM
WL-02944184 Expenses Open 1 $191.28 Sep 22, 2:42 AM
WL-02944197 Expenses Open 1 $87.50 Sep 22, 2:47 AM
WL-02944198 Expenses Open 1 $0.00 Sep 22, 2:47 AM
WL-02944199 Expenses Open 1 $0.00 Sep 22, 2:47 AM
WL-02944200 Travel Open 42 $29.40 Sep 22, 2:48 AM
WL-02944201 Travel Open 42 $0.00 Sep 22, 2:48 AM

Details