Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305262 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Sep 19, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 22, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 19, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 19 → Sep 19 Created ▶ Running 0 0
Sep 19 → Sep 19 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.7 days
Created: Sep 19, 2025 Due: Sep 22, 2025 Completed: Sep 19, 2025 (3 days early)
📅
0.0 days Total Age
⏱️
0.6d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 166 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced cable
🔍 Technician Findings
Confirmed customer problem
⚠️ Problem Description
The lemo connector on a large LED cluster probe is broken and needs to be replaced.

Timeline

📋
▶
3 Work Order Created Sep 19, 7:49 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
Labor Added Sep 19, 7:58 AM
Type: Labor
Status: Open
Qty: 2.5
✔️
▶
2 Status: Completed Sep 19, 8:12 AM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
Status: Invoice Pending by Hannah Shaw Sep 19, 1:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 52m
💰
Status: Invoiced by Hannah Shaw Sep 19, 1:38 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 32m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:09 AM
Invoice Number: SM-241615

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Sep 19, 7:49 AM
Invoice #
SM-241615

Work Details (1)

Name Type Status Qty Amount Date
WL-02942107 Labor Open 2.5 $297.50 Sep 19, 7:58 AM

Details