📍 R&L Carriers Pleasant Valley — 8601 Pleasant Valley Road, Pleasant Valley MO, 64068
Sep 19, 2025 → Oct 17, 2025
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 25, 2025
✗ SLA Missed (12 biz days late)
Active: 16 biz days
Paused: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Sep 19 → Sep 24, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
9d
▶ Clock Running
Status: Assigned
Sep 24 → Oct 7, 2025
9 business days (counted)
Running total: 9 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 13, 2025
3 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Reschedule
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 17, 2025
4 business days (counted)
Running total: 16 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 16 of 4 biz days used
Created: Sep 19, 2025Completed: Oct 17, 2025
Business Days Used16 / 4
04d budget+12d over
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 19 → Sep 19
Created
▶ Running
0
0 / 4
Sep 19 → Sep 19
L2 Screening
▶ Running
0
0 / 4
Sep 19 → Sep 24
Awaiting Parts
⏸ Paused
3
—
Sep 24 → Sep 24
Ready for Scheduling
▶ Running
0
0 / 4
Sep 24 → Oct 7
Assigned
▶ Running
9
9 / 4
Oct 7 → Oct 13
Scheduled
▶ Running
3
12 / 4
Oct 13 → Oct 13
Reschedule
▶ Running
0
12 / 4
Oct 13 → Oct 17
Scheduled
▶ Running
4
16 / 4
Oct 17 → Oct 17
Tech On Site
▶ Running
0
16 / 4
Dispatch0.1d
Material Management3.4d
Coordinators18.3d
Field Work0.1d
Billing0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
3.4 days
Over SLA
Coordinators
18.3 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Sep 19, 2025
Due: Sep 25, 2025
Completed: Oct 17, 2025 (21 days late)
📅
19.5 daysTotal Age
⏱️
10.0d in AssignedLongest Stage
🔄
11 transitionsStatus Changes
⚠️
13.9d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 166 days old
🚨
Primary Delay10.0 days stuck in "Assigned"
⏱️
Total Delay13.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
3.4d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/13 KKelch Amanda called me back to schedule for 10/17 between 9 and 11 am. Customer confirmed.
10/13 KKelch called Amanda to reschedule for 10/17 between 9 and 11 am. Left VM.
10/7/25 RCook- Spoke with Amanda Stewart scheduled for next available for local tech on 10/13/25. Arrival time between 8-10AM.
9/24 KKelch called Amanda to schedule for 9/29 between 12 and 1 pm. The person who answered the phone let me know she is OOO until Monday.
🔧Work Performed
replaced pod, cuff , and ac power. performed pm as well
🔍Technician Findings
error message will not take bp measurements
⚠️Problem Description
Tech will be shipped replacement LC300 L assembly, and power cord kit to replace on unit.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄Description
Model 300 with Backboard
📋
Inbound from +18167814900
Completed Oct 13, 2025
10/13 KKelch Amanda called me back to schedule for 10/17 between 9 and 11 am. Customer confirmed.
📋
Outbound to +18167814900
Completed Oct 13, 2025
10/13 KKelch called Amanda to reschedule for 10/17 between 9 and 11 am. Left VM.
📋
Outbound to +18167814900
Completed Oct 7, 2025
10/7/25 RCook- Spoke with Amanda Stewart scheduled for next available for local tech on 10/13/25. Arrival time between 8-10AM.
📋
Outbound to +18167814900
Completed Sep 24, 2025
9/24 KKelch called Amanda to schedule for 9/29 between 12 and 1 pm. The person who answered the phone let me know she is OOO until Monday.
📅
WO-01305419 - Repair/PM - LC300-15 - Pleasant Valley - R&L Carriers Pleasant Valley
Oct 17, 2025 10:00am – 11:00am
Work Order: WO-01305419
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: R&L Carriers Pleasant Valley
Address: 8601 Pleasant Valley Road, Pleasant Valley, MO 64068
Manufacturer:
Model #: LC300-15
Serial #: 300002339
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/25/2025