Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305429 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Sep 19, 2025 → Dec 31, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 26, 2025
✗ SLA Missed (63 biz days late)
Active: 68 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
25d
▶ Clock Running
Status: Assigned
Sep 19 → Oct 27, 2025
25 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Completed
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Closed
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 26 of 5 biz days used
29d
▶ Clock Running
Status: Billing Review
Oct 28 → Dec 11, 2025
29 business days (counted)
Running total: 55 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 55 of 5 biz days used
13d
▶ Clock Running
Status: Assigned
Dec 11 → Dec 31, 2025
13 business days (counted)
Running total: 68 of 5 biz days used
Created: Sep 19, 2025 Completed: Dec 31, 2025
Business Days Used 68 / 5
0 5d budget +63d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 19 → Sep 19 Created ▶ Running 0 0 / 5
Sep 19 → Sep 19 Ready for Scheduling ▶ Running 0 0 / 5
Sep 19 → Oct 27 Assigned ▶ Running 25 25 / 5
Oct 27 → Oct 27 Tech On Site ▶ Running 0 25 / 5
Oct 27 → Oct 27 Tech Off Site ▶ Running 0 25 / 5
Oct 27 → Oct 27 Completed ▶ Running 0 25 / 5
Oct 27 → Oct 28 Closed ▶ Running 1 26 / 5
Oct 28 → Dec 11 Billing Review ▶ Running 29 55 / 5
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 55 / 5
Dec 11 → Dec 31 Assigned ▶ Running 13 68 / 5
Dispatch 0.0d
Coordinators 38.7d
Field Work 0.0d
Billing 30.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.7 days
Over SLA
Field Work
0.0 days
Billing
30.0 days
Over SLA
Created: Sep 19, 2025 Due: Sep 26, 2025 Completed: Dec 31, 2025 (95 days late)
📅
68.4 days Total Age
⏱️
30.0d in Billing Review Longest Stage
🔄
10 transitions Status Changes
⚠️
66.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 166 days old
🚨
Primary Delay 30.0 days stuck in "Billing Review"
⏱️
Total Delay 66.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
38.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Billing Review
30.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/25 CRW ordered batteries as trunk stock, on Back order.


10.28.25 hshaw - moved Wo to BR, need guidance from JJohnson if WO should be closed or move to a different status.

PO is received

10/27 CRW - Bed not available ICU patient could not be moved.

🔧 Work Performed
Bed not available ICU patient could not be moved.
🔍 Technician Findings
Bed not available ICU patient could not be moved.
⚠️ Problem Description
Battery Dead Craig Walker
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 19, 4:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 19, 4:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🚨 25.9 business days
🔧
▶
2 Status: Tech On Site Oct 27, 3:15 PM
Status: Tech On Site → Status: Tech Off Site
🚗
Status: Tech Off Site by Craig Walker
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 3m, 0m
💵
Status: Billing Review by Hannah Shaw Oct 28, 11:40 AM
From: Closed
To: Billing Review
Duration in Previous: 20h 20m
🚨 30.0 business days
📅
Status: Ready for Scheduling by Hannah Shaw Dec 11, 5:00 PM
From: Billing Review
To: Ready for Scheduling
Duration in Previous: 44d 6h
👷
▶
2 Technician Assigned Dec 11, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
🚨 13.9 business days
✔️
Status: Completed by Craig Walker Dec 31, 5:00 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19d 23h, 0m
⏳ 1.9 business days
📄
▶
3 Status: Ready to Bill Jan 2, 10:37 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250361

Bottlenecks

Assigned
Duration: 25.4 business days (threshold: 4.0 business hours)
Exceeded by 24.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Billing Review
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Assigned
Duration: 13.2 business days (threshold: 4.0 business hours)
Exceeded by 12.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Sep 19, 4:26 PM
Invoice #
SM-250361

Details