Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305443 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Sep 19, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (48 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
Sep 19 → Dec 11, 2025
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 56 of ? biz days used
Created: Sep 19, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 19 → Sep 19 Created ▶ Running 0 0
Sep 19 → Sep 19 Ready for Scheduling ▶ Running 0 0
Sep 19 → Dec 11 Assigned ▶ Running 55 55
Dec 11 → Dec 12 Tech On Site ▶ Running 1 56
Dispatch 0.0d
Coordinators 55.4d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
55.4 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Sep 19, 2025 Due: Oct 31, 2025 Completed: Dec 12, 2025 (41 days late)
📅
55.8 days Total Age
⏱️
55.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
54.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 166 days old
🚨
Primary Delay 55.4 days stuck in "Assigned"
⏱️
Total Delay 54.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
55.4d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 19, 4:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 19, 5:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🚨 55.9 business days
🔧
Status: Tech On Site by Joe Evans Dec 11, 5:13 PM
From: Assigned
To: Tech On Site
Duration in Previous: 83d 1h
⏱️
2x Labor Added Dec 11, 5:22 PM
Type: Labor
Status: Open
Qty: 0.5, 0.95
✔️
Status: Completed by Joe Evans Dec 11, 10:13 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 59m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 11:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 25m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 9:00 AM
Invoice Number: SM-249021

Bottlenecks

Assigned
Duration: 55.4 business days (threshold: 4.0 business hours)
Exceeded by 54.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Sep 19, 4:50 PM
Invoice #
SM-249021

Work Details (2)

Name Type Status Qty Amount Date
WL-03034744 Labor Open 0.5 $0.00 Dec 11, 5:22 PM
WL-03034745 Labor Open 0.95 $0.00 Dec 11, 5:22 PM

Details