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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305445 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 19, 2025 → Nov 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 26, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 29 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Sep 19 → Sep 26, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
⏸29d
⏸ Clock Paused
Status: Awaiting Parts
Sep 26 → Nov 8, 2025
29 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 8 → Nov 9, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Sep 19, 2025 Completed: Nov 9, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 19 → Sep 19 Created ▶ Running 0 0 / 5
Sep 19 → Sep 19 Ready for Scheduling ▶ Running 0 0 / 5
Sep 19 → Sep 26 Assigned ▶ Running 5 5 / 5
Sep 26 → Sep 26 Tech On Site ▶ Running 0 5 / 5
Sep 26 → Nov 8 Awaiting Parts ⏸ Paused 29 —
Nov 8 → Nov 9 Reschedule ▶ Running 0 5 / 5
Dispatch 0.0d
Material Management 30.0d
Coordinators 5.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
30.0 days
Over SLA
Coordinators
5.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 19, 2025 Due: Sep 26, 2025 Completed: Nov 9, 2025 (43 days late)
📅
34.4 days Total Age
⏱️
30.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
32.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 166 days old
🚨
Primary Delay 30.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 32.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
30.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.24.25 hshaw - PO is received

🔧 Work Performed
22sep2025 fjackson replaced batteries and verified all functions ok
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
po request for 2 year battery replacement Robert Jackson
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Sep 19, 4:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Sep 19, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⚠️ 5.9 business days
🔧
Status: Tech On Site by Robert Jackson Sep 26, 9:57 AM
From: Assigned
To: Tech On Site
Duration in Previous: 6d 16h
⏱️
▶
3 Labor Added Sep 26, 10:04 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082497
Status: Closed
📦
Status: Awaiting Parts by Robert Jackson
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 9m
🚨 30.0 business days
🔩
▶
2 2x Parts Added Nov 8, 12:58 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 42d 15h
⏳ 0.0 business days
✔️
Status: Completed by Robert Jackson Nov 9, 5:07 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 1d 16h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 12, 11:21 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 18h, 0m
💵
▶
2 Status: Billing Review Nov 12, 11:30 AM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Billing Review
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Nov 20, 4:02 PM
Invoice Number: SM-246291

Bottlenecks

Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 30.0 business days (threshold: 3.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00082497
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Sep 19, 4:52 PM
Invoice #
SM-246291

Work Details (3)

Name Type Status Qty Amount Date
WL-02950533 Labor Open 1 $95.00 Sep 26, 10:04 AM
WL-03001059 Parts Open 2 $127.77 Nov 8, 12:58 AM
WL-03001060 Expenses Open 1 $0.00 Nov 8, 12:58 AM

Details