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WO-01305639 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 22, 2025 → Dec 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 29, 2025
✗ SLA Missed (23 biz days late)
Active: 28 biz days
Paused: 17 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Sep 23 → Sep 29, 2025
4 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Scheduled
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 6 of 5 biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Sep 30 → Oct 24, 2025
17 business days (not counted)
22d
▶ Clock Running
Status: Reschedule
Oct 24 → Nov 30, 2025
22 business days (counted)
Running total: 28 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 30 → Nov 30, 2025
0 business days (counted)
Running total: 28 of 5 biz days used
Created: Sep 22, 2025 Completed: Nov 30, 2025
Business Days Used 28 / 5
0 5d budget +23d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0 / 5
Sep 22 → Sep 23 Ready for Scheduling ▶ Running 1 1 / 5
Sep 23 → Sep 29 Assigned ▶ Running 4 5 / 5
Sep 29 → Sep 30 Scheduled ▶ Running 1 6 / 5
Sep 30 → Oct 24 Awaiting Parts ⏸ Paused 17 —
Oct 24 → Nov 30 Reschedule ▶ Running 22 28 / 5
Nov 30 → Nov 30 Tech On Site ▶ Running 0 28 / 5
Dispatch 0.0d
Material Management 18.0d
Coordinators 28.4d
Field Work 6.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
18.0 days
Over SLA
Coordinators
28.4 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
0.0 days
Created: Sep 22, 2025 Due: Sep 29, 2025 Completed: Dec 8, 2025 (69 days late)
📅
51.5 days Total Age
⏱️
22.3d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
44.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 24, 2025
Visit 2 Nov 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 22.3 days stuck in "Reschedule"
⏱️
Total Delay 44.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
4.1d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Awaiting Parts
18.0d / 3.0d SLA
Reschedule
22.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
6.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.8.25 PO received

30nov2025 fjackson marked service complete/awaiting PO/follow up email sent

5nov2025 fjackson awaiting PO

🔧 Work Performed
24sep2025 fjackson replaced batteries need to order caster 5nov2025 replaced batteries and right head caster and verified working ok
🔍 Technician Findings
clicking sound reported, 2 year battery replacement due
⚠️ Problem Description
PO work order for 2 year battery replacement and clicking sound with one of the caster wheels Robert Jackson

Timeline

📋
▶
2 Work Order Created Sep 22, 4:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 22, 9:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 4.3 business days
⏱️
▶
3 3x Labor Added Sep 28, 9:03 PM
3x Labor Added → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Assigned
To: Scheduled
Duration in Previous: 5d 23h
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-29T16:00:00.000+0000
⏳ 1.0 business days
📦
▶
2 Parts Requested Sep 29, 10:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1d 1h
🚨 18.2 business days
🔩
▶
2 2x Parts Added Oct 24, 5:13 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 24d 18h
🚨 10.8 business days
⏱️
5x Labor Added Nov 9, 4:33 PM
Type: Labor, Travel
Status: Open
Qty: 3, 0.5, 22
🚨 12.0 business days
🔧
Status: Tech On Site by Robert Jackson Nov 30, 2:42 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 36d 22h
🔩
Parts Added Nov 30, 2:56 PM
Type: Parts
Status: Open
Qty: 2
🔩
Parts Added Nov 30, 3:12 PM
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Robert Jackson Nov 30, 3:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 37m
⚠️ 6.0 business days
🏁
Status: Closed by Robert Jackson Dec 8, 12:32 PM
From: Completed
To: Closed
Duration in Previous: 7d 21h
📄
▶
2 Status: Ready to Bill Dec 9, 10:50 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 10, 8:00 AM
Invoice Number: SM-248530

Bottlenecks

Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Reschedule
Duration: 22.3 business days (threshold: 2.0 business days)
Exceeded by 20.3 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📦
Parts Order 00082648
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Sep 22, 4:13 PM
Invoice #
SM-248530

Work Details (12)

Name Type Status Qty Amount Date
WL-02952469 Labor Open 0.75 $0.00 Sep 28, 9:03 PM
WL-02952468 Labor Open 1 $95.00 Sep 28, 9:03 PM
WL-02952470 Travel Open 22 $0.00 Sep 28, 9:03 PM
WL-02983655 Parts Open 1 $199.20 Oct 24, 5:13 PM
WL-02983656 Expenses Open 1 $0.00 Oct 24, 5:13 PM
WL-03001459 Labor Open 3 $285.00 Nov 9, 4:33 PM
WL-03001458 Labor Open 0.5 $0.00 Nov 9, 4:33 PM
WL-03001460 Labor Open 0.5 $0.00 Nov 9, 4:33 PM
WL-03001461 Travel Open 22 $0.00 Nov 9, 4:33 PM
WL-03001462 Travel Open 22 $0.00 Nov 9, 4:33 PM
WL-03022043 Parts Open 2 $39.74 Nov 30, 2:56 PM
WL-03022044 Parts Open 2 $99.36 Nov 30, 3:12 PM

Details