Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305666 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Sep 22, 2025 → Sep 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (312 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 22, 2025 Completed: Sep 27, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 22 Assigned ▶ Running 0 0
Sep 22 → Sep 27 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 22, 2025 Due: Dec 31, 2026 Completed: Sep 27, 2025 (460 days early)
📅
4.3 days Total Age
⏱️
4.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025
Visit 3 Sep 24, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 4.3 days stuck in "Scheduled"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/03/2025 SRobinson- Created follow up WO as requested. (WO-01307752)

09/22/2025 MNewman - dispatching to Raymond for SN H284264715BCA located at US Med Orlando

🔧 Work Performed
Travel to site. FCO86600081. Travel from site.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Sep 22, 5:21 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Raymond Ebanks
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-22T12:00:00.000+0000
⏳ 2.8 business days
📅
▶
2 Dispatch Scheduled Sep 24, 10:40 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-22T12:00:00.000+0000
⏱️
6x Labor Added Sep 24, 10:54 PM
Type: Labor
Status: Open
Qty: 5, 2.5, 1, 0.5
⏳ 2.1 business days
💵
5x Expenses Added Sep 26, 11:10 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 27, 12:42 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 29, 2:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 36m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:21 PM
Invoice Number: SM-242814

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Sep 22, 8:00 AM
Created
Sep 22, 5:21 PM
Invoice #
SM-242814

Work Details (12)

Name Type Status Qty Amount Date
WL-02948575 Labor Open 5 $155.00 Sep 24, 10:54 PM
WL-02948576 Labor Open 2.5 $237.50 Sep 24, 10:54 PM
WL-02948577 Labor Open 2.5 $237.50 Sep 24, 10:54 PM
WL-02948578 Labor Open 1 $155.00 Sep 24, 10:54 PM
WL-02948579 Labor Open 2.5 $237.50 Sep 24, 10:54 PM
WL-02948580 Labor Open 0.5 $155.00 Sep 24, 10:54 PM
WL-02951803 Expenses Open 1 $0.00 Sep 26, 11:10 PM
WL-02951804 Expenses Open 1 $0.00 Sep 26, 11:10 PM
WL-02951805 Expenses Open 1 $0.00 Sep 26, 11:10 PM
WL-02951806 Expenses Open 1 $0.00 Sep 26, 11:10 PM
WL-02951807 Expenses Open 1 $0.00 Sep 26, 11:10 PM
WL-02953134 Labor Open 0.016666666666667 $114.00 Sep 29, 2:41 PM

Details