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WO-01305673 ↗ ServiceMax

VALLEY PARK FIRE DEPARTMENT • Annual Annuity • P5

📍 Valley Park Fire Dept. - Crescent Ave — 47 Crescent Ave, Valley Park MO, 63088

Sep 23, 2025 → Sep 23, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 30, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Sep 23, 2025 Completed: Sep 23, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0 / 5
Sep 23 → Sep 23 Assigned ▶ Running 0 0 / 5
Billing 0.7d
✓ SLA Met
Billing
0.7 days
Created: Sep 23, 2025 Due: Sep 29, 2025 Completed: Sep 23, 2025 (6 days early)
📅
0.0 days Total Age
⏱️
0.7d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 162 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
0.7d / 1.0d SLA
Closed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
Auto-renewal with 3% increase per terms (3) Stair Chairs @ $489 ea. $1,467 Annual 1 Unscheduled Repair Call (all parts billable on repair calls)
⚠️ Problem Description
Auto-renewal with 3% increase per terms (3) Stair Chairs @ $489 ea. $1,467 Annual 1 Unscheduled Repair Call (all parts billable on repair calls)

Timeline

📋
▶
4 Work Order Created Sep 23, 6:34 AM
Work Order Created → Status: Assigned → Labor Added → Status: Ready to Bill
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📄
Status: Ready to Bill by Natosha Beierschmitt
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
Status: Invoice Pending by Diane Patton Sep 23, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5h 48m, 0m
🚨 101.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-241786

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Sep 23, 6:34 AM
Invoice #
SM-241786

Work Details (1)

Name Type Status Qty Amount Date
WL-02945549 Labor Open 1 $1,467.00 Sep 23, 6:34 AM

Details