📍 Kidde Technologies Inc — 4200 Airport Dr NW, Wilson NC, 27896
Sep 23, 2025 → Sep 26, 2025
✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 23 → Sep 26, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 23, 2025Completed: Sep 26, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 23 → Sep 23
Created
▶ Running
0
0
Sep 23 → Sep 26
Assigned
▶ Running
3
3
Dispatch0.0d
Coordinators4.0d
Field Work0.0d
Billing0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Sep 23, 2025
Due: Oct 23, 2025
Completed: Sep 26, 2025 (27 days early)
📅
4.0 daysTotal Age
⏱️
4.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
4.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay4.0 days stuck in "Assigned"
⏱️
Total Delay4.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench PM: Evaluated, unit has a bad filament, both filament fail calibration.
9/26/2025 Started tear down unit, clean valve block, replace all O-ring, plunger seal, internal leak valve, internal calibrated leak, clean inside spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header. Perform fine test procedure, record parameter chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
BAD FILAMENT, GAIN TOO HIGH
⚠️Problem Description
Note
16.09.2025 10:13:43 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-16 09:13:32
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802
Gain to High
📄Description
VS BR15 Bench Mount Leak Detector
📞Call Description
VPD Bench Repair Trade
Timeline
📋
▶
3
Work Order Created Sep 23, 11:07 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:4m
⏳4.0 business days
🔩
4x Parts Added Sep 26, 11:19 AM
Type:Parts
Status:Open
Qty:1
⏱️
Labor Added Sep 26, 11:38 AM
Type:Labor
Status:Open
Qty:5
✔️
▶
2
Status: Completed Sep 26, 11:46 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 29, 1:43 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 1h
📨
Status: Invoice Pending by Hannah ShawSep 29, 3:41 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 58m
💰
Status: Invoiced by Hannah ShawSep 29, 3:47 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number:SM-242342
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)