Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed
Active: 6 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Sep 23 → Oct 1, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 23, 2025Completed: Oct 1, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 23 → Sep 23
Created
▶ Running
0
0
Sep 23 → Oct 1
Assigned
▶ Running
6
6
Dispatch0.0d
Coordinators7.0d
Field Work0.0d
Billing0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Field Work
0.0 days
Billing
0.7 days
Created: Sep 23, 2025
Due: Oct 23, 2025
Completed: Sep 30, 2025 (23 days early)
📅
6.0 daysTotal Age
⏱️
7.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
9.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay7.0 days stuck in "Assigned"
⏱️
Total Delay9.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad Turbo pump.
9/30/2025 Started tear down unit, clean valve block, replace all O-ring, plunger seal,
internal calibrated, exchange turbo pump. Clean inside spec-tube body, ion chamber, ion
support pole, replace new filament, metal gasket, retorque spec-tube header. perform fine test procedure, record parameter, chart record MDL/Helium Stability. unit leak check ok
shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
BAD TURBO PUMP
⚠️Problem Description
Note
22.09.2025 12:41:44 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-22 11:41:36
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802.
Turbo reading 6000rpm, needs replacement.
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Overhaul Warranty
PDF
6008096037
Oct 6, 2025
Timeline
📋
▶
3
Work Order Created Sep 23, 11:14 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
⚠️7.0 business days
🔩
5x Parts Added Oct 1, 10:23 AM
Type:Parts
Status:Open
Qty:2, 1
⏱️
▶
3
Labor Added Oct 1, 10:42 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:7d 23h
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
⏳4.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 6, 11:27 AM
From:Closed
To:Ready to Bill
Duration in Previous:5d 0h
📨
▶
2
Status: Invoice Pending Oct 6, 4:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Oct 7, 3:25 PM
Invoice Number:SM-243029
Bottlenecks
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)