📍 Physical Electronics Inc — 18725 Lake Dr E, Chanhassen MN, 55317
Sep 23, 2025 → Oct 9, 2025
✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (6 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Sep 23 → Oct 1, 2025
6 business days (counted)
Running total: 6 of ? biz days used
6d
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 9, 2025
6 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 23, 2025Completed: Oct 9, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 23 → Sep 23
Created
▶ Running
0
0
Sep 23 → Oct 1
Assigned
▶ Running
6
6
Oct 1 → Oct 9
Tech On Site
▶ Running
6
12
Dispatch0.0d
Coordinators7.0d
Field Work7.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Field Work
7.2 days
Over SLA
Created: Sep 23, 2025
Due: Oct 23, 2025
Completed: Oct 9, 2025 (14 days early)
📅
13.0 daysTotal Age
⏱️
7.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
13.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Oct 1, 2025
Visit 2Oct 9, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay7.0 days stuck in "Assigned"
⏱️
Total Delay13.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Tech On Site
7.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10/1/2025 Old style unit (Cover swap) Ion gauge 1 bad.
10/9/2025 Replaced Ion Gauge board, retested.
⚠️Problem Description
Note
19.09.2025 15:44:54 JUFOSTER
US13272002 xgs fluctuating readings. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington). This pricing is for evaluation. Final pricing will be given prior to any repairs.
📄Description
FAILED XGS-600, 2 HOT FIL, 1 CONV
📞Call Description
VPD Bench Repair Trade
Timeline
📋
▶
3
Work Order Created Sep 23, 11:21 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kim Pearson
Technician:Charles Sellon
⚠️7.0 business days
🔧
Status: Tech On Site by Charles SellonOct 1, 8:42 AM
From:Assigned
To:Tech On Site
Duration in Previous:7d 21h
⏱️
Labor Added Oct 1, 11:58 AM
Type:Labor
Status:Open
Qty:1
⚠️7.0 business days
⏱️
2x Labor Added Oct 9, 9:49 AM
Type:Labor, Parts
Status:Open
Qty:1
✔️
Status: Completed by Charles SellonOct 9, 12:14 PM
From:Tech On Site
To:Completed
Duration in Previous:8d 3h
🏁
Status: Closed by Charles SellonOct 9, 1:31 PM
From:Completed
To:Closed
Duration in Previous:1h 16m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 12, 9:21 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
⏳0.0 business days
📨
▶
2
Status: Invoice Pending Oct 13, 1:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Oct 14, 11:54 AM
Invoice Number:SM-243452
Bottlenecks
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)