MUST CONFIRM THAT THE SN IN THE PHARMACY IS SN CSA-2016014598
MUST SCHEDULE WITH AN EMSAR TECH
MUST SCHEDULE with WO-01304615
🔧Work Performed
9/29/25 PC- Repair
SN- CSA-201614598
Location- Pharmacy
Kiosk ID 106808
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Found nothing wrong with unit. Ran test on unit all working fine.
Final Resolution: All function test pass.
🔍Technician Findings
9/29/25 PC- Repair
SN- CSA-201614598
Location- Pharmacy
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Found nothing wrong with unit. Ran test on unit all working fine.
Final Resolution: All function test pass.
⚠️Problem Description
MUST CONFIRM WHERE THIS STATION IS LOCATION AND WHAT IS THE SN
MUST SCHEDULE WITH AN EMSAR TECH
MUST SCHEDULE with WO-01230966
Use this password to access the kiosk: %K6A*Y%A
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station Hardwired
Sep 23, 2025 11:47am
‼️ IMPORTANT - Please Note: This PM was cancelled and merged into a repair against the wrong component. That mis-association caused WO-01301041created from Jerry’s follow up to reflect the wrong kiosk at the site.
Please Also Note: We believe it is possible that the PC's on these two units are swapped and documentation for which unit is which is backwards.
To resolve cleanly, we’re proceeding with two aligned work orders and clear identifiers. (WO-01230966 and WO-01305770)
What we’re doing now
Scheduling one EMSAR tech (not WorkMarket) to handle both WOs in the same visit.Tech must contact L2 once on site and note the exact serial number and Higi/Merge ID and room/location in the Problem Description of each WO to prevent cross-kiosk confusion.Tech will verify on site by capturing a photo of each asset label and confirming serials in the notes.