Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305933 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Sep 24, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 1, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 24, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 24 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.1 days
Created: Sep 24, 2025 Due: Oct 1, 2025 Completed: Sep 24, 2025 (7 days early)
📅
0.2 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCH.DS 602 PUMP 1 PHASE W/W MOTOR

Timeline

📋
▶
4 Work Order Created Sep 24, 9:44 AM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
✔️
Status: Completed by Kim Pearson Sep 24, 11:08 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 22m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Sep 25, 3:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 4:15 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 53m, 0m
🧾
Invoice Created Sep 26, 11:34 AM
Invoice Number: SM-241993

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Sep 24, 9:44 AM
Invoice #
SM-241993

Work Details (1)

Name Type Status Qty Amount Date
WL-02947167 Parts Open 1 $701.00 Sep 24, 9:45 AM

Details