Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305953 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Stanford Hospital — 300 Pasteur Drive, Palo Alto CA, 94304

Sep 24, 2025 → Nov 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (22 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Oct 10, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 12 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 10 → Nov 1, 2025
14 business days (counted)
Running total: 26 of ? biz days used
Created: Sep 24, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 24 Scheduled ▶ Running 0 0
Sep 24 → Oct 10 Ready for Scheduling ▶ Running 12 12
Oct 10 → Oct 10 Scheduled ▶ Running 0 12
Oct 10 → Oct 10 Ready for Scheduling ▶ Running 0 12
Oct 10 → Nov 1 Scheduled ▶ Running 14 26
Dispatch 0.0d
Coordinators 27.8d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.8 days
Over SLA
Billing
1.5 days
Created: Sep 24, 2025 Due: Dec 31, 2025 Completed: Nov 1, 2025 (60 days early)
📅
27.0 days Total Age
⏱️
14.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
27.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025
Visit 3 Oct 29, 2025
Visit 4 Oct 30, 2025
Visit 5 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 14.3 days stuck in "Scheduled"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
14.3d / 2.0d SLA
Ready for Scheduling
13.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/24/25 1030 LM w/MF; 1453 MF decline; 9/30/2025 1605 LM w/Emily re NAR; 10/9/2025 2032 SZ avail; 2103 LM w/Emily re cnfm; 10/10/25 1305 Mon cxl; LM w/SZ; 1447 SZ okay with chg; LM w/Emily re cnfm; 1506 Emily cnfm; ack cnfm, LM w/SZ; 1721 SZ ack cnfm

Timeline

📋
▶
3 Work Order Created Sep 24, 10:19 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 13.0 business days
📅
▶
2 Dispatch Scheduled Oct 10, 1:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 16d 3h, 0m
👷
▶
2 Technician Assigned Oct 10, 5:35 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 36m
⚠️ 7.8 business days
👷
Technician Assigned by Debra Williams-Crist Oct 22, 1:06 PM
Technician: a0h8Y00000HSGcUQAX, CSOL Admin, Susan Zorn
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Oct 28, 5:33 PM
Labor Added → Travel Added → Expenses Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 58
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 28, 5:54 PM
Type: Labor
Status: Open
Qty: 0.5, 8
💵
Expenses Added Oct 28, 6:04 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.7 business days
⏱️
8x Labor Added Oct 31, 11:56 AM
Type: Labor
Status: Open
Qty: 0.5, 8, 4
💵
5x Expenses Added Oct 31, 12:07 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
2 10x Labor Added Nov 1, 3:10 PM
10x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 58
💵
3x Expenses Added Nov 1, 3:16 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Susan Zorn Nov 1, 3:22 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 21h, 0m
⏳ 1.0 business days
💵
Expenses Added Nov 3, 9:29 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 6, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
Status: Invoice Pending by Timothy Amburgey Nov 6, 4:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 38m
💰
Status: Invoiced by Timothy Amburgey Nov 7, 4:01 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 36m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245769

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 14.3 business days (threshold: 2.0 business days)
Exceeded by 12.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Oct 28, 8:00 AM
Created
Sep 24, 10:19 AM
Invoice #
SM-245769

Work Details (35)

Name Type Status Qty Amount Date
WL-02986952 Labor Open 11 $440.00 Oct 28, 5:33 PM
WL-02986955 Travel Open 58 $40.60 Oct 28, 5:35 PM
WL-02986969 Expenses Open 1 $6.00 Oct 28, 5:36 PM
WL-02986985 Labor Open 0.5 $20.00 Oct 28, 5:54 PM
WL-02986986 Labor Open 8 $950.00 Oct 28, 5:54 PM
WL-02986987 Labor Open 0.5 $20.00 Oct 28, 5:54 PM
WL-02987001 Expenses Open 1 $2.00 Oct 28, 6:04 PM
WL-02991606 Labor Open 0.5 $20.00 Oct 31, 11:56 AM
WL-02991607 Labor Open 8 $950.00 Oct 31, 11:56 AM
WL-02991608 Labor Open 0.5 $20.00 Oct 31, 11:56 AM
WL-02991609 Labor Open 0.5 $20.00 Oct 31, 11:56 AM
WL-02991610 Labor Open 8 $950.00 Oct 31, 11:56 AM
WL-02991611 Labor Open 0.5 $20.00 Oct 31, 11:56 AM
WL-02991612 Labor Open 0.5 $20.00 Oct 31, 11:56 AM
WL-02991613 Labor Open 4 $950.00 Oct 31, 11:56 AM
WL-02991631 Expenses Open 1 $10.00 Oct 31, 12:07 PM
WL-02991632 Expenses Open 1 $280.95 Oct 31, 12:07 PM
WL-02991633 Expenses Open 1 $280.95 Oct 31, 12:07 PM
WL-02991634 Expenses Open 1 $280.95 Oct 31, 12:07 PM
WL-02991635 Expenses Open 1 $280.95 Oct 31, 12:07 PM
WL-02992982 Labor Open 12 $480.00 Nov 1, 3:10 PM
WL-02992983 Expenses Open 1 $2.00 Nov 1, 3:10 PM
WL-02992984 Expenses Open 1 $161.80 Nov 1, 3:10 PM
WL-02992985 Expenses Open 1 $28.87 Nov 1, 3:10 PM
WL-02992986 Expenses Open 1 $221.22 Nov 1, 3:10 PM
WL-02992987 Expenses Open 1 $52.00 Nov 1, 3:10 PM
WL-02992988 Expenses Open 1 $52.00 Nov 1, 3:10 PM
WL-02992989 Expenses Open 1 $52.00 Nov 1, 3:10 PM
WL-02992990 Expenses Open 1 $52.00 Nov 1, 3:10 PM
WL-02992991 Expenses Open 1 $52.00 Nov 1, 3:10 PM
WL-02993004 Travel Open 58 $40.60 Nov 1, 3:14 PM
WL-02993005 Expenses Open 1 $7.00 Nov 1, 3:16 PM
WL-02993006 Expenses Open 1 $6.00 Nov 1, 3:16 PM
WL-02993007 Expenses Open 1 $4.00 Nov 1, 3:16 PM
WL-02993765 Expenses Open 1 $787.97 Nov 3, 9:29 AM

Details