Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305968 ↗ ServiceMax

UNIVERSITY OF FLORIDA - PSREU • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Sep 24, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 8, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
0d
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 24, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 24 Assigned ▶ Running 0 0
Dispatch 0.4d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.4 days
Field Work
0.0 days
Billing
0.2 days
Created: Sep 24, 2025 Due: Oct 8, 2025 Completed: Sep 24, 2025 (14 days early)
📅
0.4 days Total Age
⏱️
0.4d in Entered Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 161 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Refurbished TS600 pump
📄 Description
REPAIR TS 600 PUMP, 1PH

Timeline

📋
Work Order Created Sep 24, 10:41 AM
Work Order: WO-01305968
Type: Repair
Priority: PC
⏱️
▶
4 Labor Added Sep 24, 2:15 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 3h 35m, 0m
🏁
Status: Closed by Tami Dawe
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 0m
📨
▶
2 Status: Invoice Pending Sep 24, 3:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Sep 25, 11:26 AM
Invoice Number: SM-241900

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Sep 24, 10:41 AM
Invoice #
SM-241900

Work Details (1)

Name Type Status Qty Amount Date
WL-02947589 Labor Open - $1,785.00 Sep 24, 2:15 PM

Details