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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306006 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Sep 24, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 26, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 24, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 24 Scheduled ▶ Running 0 0
Sep 24 → Sep 24 Entered ▶ Running 0 0
Sep 24 → Sep 24 Scheduled ▶ Running 0 0
Sep 24 → Sep 26 Tech On Site ▶ Running 2 2
Dispatch 0.0d
Coordinators 0.0d
Field Work 2.9d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
2.9 days
Over SLA
Billing
0.2 days
Created: Sep 24, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
2.9 days Total Age
⏱️
2.9d in Tech On Site Longest Stage
🔄
8 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 23, 2025
Visit 2 Sep 25, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 2.9 days stuck in "Tech On Site"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
2.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/24/2025 RArnold- dispatching to Carlos

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
5 Work Order Created Sep 24, 11:40 AM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jessica Sells
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-24T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
🔧
Status: Tech On Site by Carlos Puebla Sep 24, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13m
⏱️
2x Labor Added Sep 24, 11:56 PM
Type: Labor
Status: Open
Qty: 1, 0.16666666666667
⏳ 1.4 business days
⏱️
▶
3 Labor Added Sep 26, 3:08 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 1d 15h
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Sep 26, 4:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 21m
📨
▶
2 Status: Invoice Pending Sep 26, 5:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Sep 29, 10:45 AM
Invoice Number: SM-242259

Bottlenecks

Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Carlos Puebla
Scheduled
Sep 24, 8:00 AM
Created
Sep 24, 11:40 AM
Invoice #
SM-242259

Work Details (3)

Name Type Status Qty Amount Date
WL-02948713 Labor Open 1 $125.00 Sep 24, 11:56 PM
WL-02948714 Labor Open 0.16666666666667 $0.00 Sep 24, 11:56 PM
WL-02950371 Labor Open 0.5 $62.50 Sep 26, 3:08 AM

Details