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← WO Overview

WO-01306057 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Giant Pharmacy 375 — 1050 Brentwood Road Northeast, Washington DC, 20018

Sep 24, 2025 → Sep 30, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 30, 2025
✓ SLA Met
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Sep 24 → Sep 25, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 30, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Sep 24, 2025 Completed: Sep 30, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0 / 4
Sep 24 → Sep 24 L2 Screening ▶ Running 0 0 / 4
Sep 24 → Sep 25 Awaiting Parts ⏸ Paused 1 —
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 0 / 4
Sep 25 → Sep 25 Assigned ▶ Running 0 0 / 4
Sep 25 → Sep 30 Scheduled ▶ Running 3 3 / 4
Sep 30 → Sep 30 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Material Management 1.7d
Coordinators 4.5d
Field Work 0.6d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.7 days
Coordinators
4.5 days
Over SLA
Field Work
0.6 days
Billing
0.3 days
Created: Sep 24, 2025 Due: Sep 30, 2025 Completed: Sep 30, 2025 (on time)
📅
4.7 days Total Age
⏱️
3.5d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
1.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 3.5 days stuck in "Scheduled"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/25/25 RCook- Sent teams message to MBateman: Matthew Bateman WO-01306057-Higi repair in DC due 9/30/25. I can add this to Praelow on 9/30/25 but may need to remove 1 PM. Is it okay for me to do this? Also, if we do send him to the repair do you think it's best to have the parts shipped to the store with him traveling this week and next?  


🔧 Work Performed
9/30/25 PC- Repair Technician Findings upon arrival: Found unit fully functional with bad BP. Actions Taken/Work Performed: Replaced BP kit and ran teste on unit. Final Resolution: All function test pass.
🔍 Technician Findings
9/30/25 PC- Repair Technician Findings upon arrival: Found unit fully functional with bad BP. Actions Taken/Work Performed: Replaced BP kit and ran teste on unit. Final Resolution: All function test pass.
⚠️ Problem Description
Tech will be shipped replacement BP Kit Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement. Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part. Tech will be sent Key to Kiosk Use this password to access the kiosk:  6HA62P@G If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Sep 24, 2:25 PM
Work Order: WO-01306057
Type: Repair
Priority: P4
🔍
Status: L2 Screening by Leona Coonrod Sep 24, 2:31 PM
From: Entered
To: L2 Screening
Duration in Previous: 5m
📦
▶
2 Parts Requested Sep 24, 2:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 11m
📅
Status: Ready for Scheduling by Robert Cox Sep 25, 7:58 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 17h 15m
👷
▶
2 Technician Assigned Sep 25, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 10m
🗓️
▶
2 Status: Scheduled Sep 25, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-30T16:00:00.000+0000
🔩
2x Parts Added Sep 26, 2:46 PM
Type: Parts
Status: Open
Qty: 1
📅
▶
2 Dispatch Scheduled Sep 26, 3:28 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-30T14:00:00.000+0000, 2025-09-30T13:30:00.000+0000, 2025-09-30T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Sep 30, 8:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 16h
✔️
Status: Completed by Praelow Cameron Sep 30, 9:48 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 7m
⏱️
▶
2 3x Labor Added Sep 30, 1:07 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 3h 22m
📄
Status: Ready to Bill by Timothy Amburgey Sep 30, 2:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 8m
📨
Status: Invoice Pending by Hannah Shaw Sep 30, 5:01 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 41m
💰
Status: Invoiced by Hannah Shaw Sep 30, 5:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 4.9 business days
🧾
Invoice Created Oct 6, 3:05 PM
Invoice Number: SM-242474

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📦
Parts Order 00082336
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Praelow Cameron
Scheduled
Sep 30, 9:00 AM
Created
Sep 24, 2:25 PM
Invoice #
SM-242474

Work Details (5)

Name Type Status Qty Amount Date
WL-02950993 Parts Open 1 $0.00 Sep 26, 2:46 PM
WL-02950994 Parts Open 1 $0.00 Sep 26, 2:46 PM
WL-02954420 Labor Open 0.5 $0.00 Sep 30, 1:07 PM
WL-02954421 Labor Open 1.5 $0.00 Sep 30, 1:07 PM
WL-02954422 Travel Open 7 $0.00 Sep 30, 1:07 PM

Details