4 business days from creation · Target: Sep 30, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Sep 24 → Sep 25, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 30, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Sep 24, 2025Completed: Sep 30, 2025
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 24 → Sep 24
Created
▶ Running
0
0 / 4
Sep 24 → Sep 24
L2 Screening
▶ Running
0
0 / 4
Sep 24 → Sep 25
Awaiting Parts
⏸ Paused
1
—
Sep 25 → Sep 25
Ready for Scheduling
▶ Running
0
0 / 4
Sep 25 → Sep 25
Assigned
▶ Running
0
0 / 4
Sep 25 → Sep 30
Scheduled
▶ Running
3
3 / 4
Sep 30 → Sep 30
Tech On Site
▶ Running
0
3 / 4
Dispatch0.0d
Material Management1.3d
Coordinators4.3d
Field Work0.8d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
4.3 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Sep 24, 2025
Due: Sep 30, 2025
Completed: Oct 1, 2025 (on time)
📅
4.6 daysTotal Age
⏱️
3.5d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
1.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay3.5 days stuck in "Scheduled"
⏱️
Total Delay1.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/30/25 PC- Repair/PM
Technician Findings upon arrival: Found unit fully functional with bad main supply.
Actions Taken/Work Performed: Replaced main power supply. Restarted unit and all LED's light are working. Checked the seat locking, but seat not locking. No power to seat magnet. unit will need new seat locking kit. Complete Higi PM.
Final Resolution: Follow up needed.
🔍Technician Findings
9/30/25 PC- Repair/PM
Technician Findings upon arrival: Found unit fully functional with bad main supply.
Actions Taken/Work Performed: Replaced main power supply. Restarted unit and all LED's light are working. Checked the seat locking, but seat not locking. No power to seat magnet. unit will need new seat locking kit. Complete Higi PM.
Final Resolution: Follow up needed.
⚠️Problem Description
Tech will be shipped replacement PC, main 12Volt DC power supply, main power cord, and power strip for this repair. Tech must have multimeter on site for repair.
Replace applicable parts.
Follow-Up Notes
Unit will need new main power supply. No power to seat, tower and seat lock.
***MUST COMPLETE PM AFTER REPAIR***
Use this password to access the kiosk: KXTMPTPE
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf