Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306118 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Sep 24, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (30 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Sep 24 → Nov 14, 2025
35 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 24, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Nov 14 Assigned ▶ Running 35 35
Dispatch 0.0d
Coordinators 34.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 24, 2025 Due: Jan 31, 2026 Completed: Nov 14, 2025 (78 days early)
📅
34.3 days Total Age
⏱️
34.3d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 34.3 days stuck in "Assigned"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
34.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
3 Work Order Created Sep 24, 6:20 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Ray-Anthony Alston
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 34.7 business days
⏱️
▶
3 3x Labor Added Nov 13, 7:24 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 50d 2h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 11:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 56m
📨
Status: Invoice Pending by Hannah Shaw Nov 14, 11:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number: SM-246698

Bottlenecks

Assigned
Duration: 34.3 business days (threshold: 4.0 business hours)
Exceeded by 33.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Sep 24, 6:20 PM
Invoice #
SM-246698

Work Details (3)

Name Type Status Qty Amount Date
WL-03006695 Labor Open 1 $0.00 Nov 13, 7:24 PM
WL-03006696 Labor Open 0.33333333333333 $0.00 Nov 13, 7:24 PM
WL-03006697 Travel Open 23.8 $0.00 Nov 13, 7:24 PM

Details