Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306119 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Sep 24, 2025 → Nov 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (35 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Sep 24 → Nov 21, 2025
40 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 24, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Nov 21 Assigned ▶ Running 40 40
Dispatch 0.0d
Coordinators 40.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.2 days
Over SLA
Billing
0.0 days
Created: Sep 24, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
40.2 days Total Age
⏱️
40.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
40.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 40.2 days stuck in "Assigned"
⏱️
Total Delay 40.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
40.2d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Sep 24, 6:28 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A00000HKSUVQA5, Ray-Anthony Alston
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 40.7 business days
⏱️
▶
2 Labor Added Nov 21, 2:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 57d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 24, 3:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
▶
2 Status: Invoice Pending Nov 24, 4:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 25, 11:18 AM
Invoice Number: SM-247462

Bottlenecks

Assigned
Duration: 40.2 business days (threshold: 4.0 business hours)
Exceeded by 39.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Sep 24, 6:28 PM
Invoice #
SM-247462

Work Details (1)

Name Type Status Qty Amount Date
WL-03016521 Labor Open 0.33333333333333 $0.00 Nov 21, 2:40 PM

Details