Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306186 ↗ ServiceMax

Urban Health Plan • Inspection • PSM

📍 Urban Health - Bronx — 1054 Simpson Street, Bronx NY, 10473

Sep 25, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
0d
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 25, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 25 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Sep 25, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
0.0 days Total Age
⏱️
0.4d in Closed Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 160 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Billing per Quote# Q-00030204
🔍 Technician Findings
Created for Quote/PO
⚠️ Problem Description
Work Order Created for future work. PO will be attached to this work order. Future work will be labeled non-billable.

Timeline

📋
▶
3 Work Order Created Sep 25, 12:43 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Scott Berry
Technician: Scott A Berry
👷
Status: Assigned by Scott Berry
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 4m, 0m
🏁
Status: Closed by Scott Berry Sep 25, 12:49 PM
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added Sep 25, 3:31 PM
Type: Labor
Status: Open
Qty: 1
📄
▶
2 Status: Ready to Bill Sep 25, 3:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Sep 26, 11:34 AM
Invoice Number: SM-241983

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Scott A Berry
Scheduled
N/A
Created
Sep 25, 12:43 PM
Invoice #
SM-241983

Work Details (1)

Name Type Status Qty Amount Date
WL-02949372 Labor Open 1 $10,000.00 Sep 25, 3:31 PM

Details