Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306188 ↗ ServiceMax

Urban Health Plan • Inspection • PSM

📍 Urban Health Plan - Lafayette — 1231 Lafayette Ave, Bronx NY, 10474

Sep 25, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
0d
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 25, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 25 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Sep 25, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
0.0 days Total Age
⏱️
0.3d in Closed Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 160 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Billing per Quote# Q-00030266
🔍 Technician Findings
Created for Quote/PO
⚠️ Problem Description
Work Order Created for future work. PO will be attached to this work order. Future work will be labeled non-billable.

Timeline

📋
▶
3 Work Order Created Sep 25, 12:53 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Scott Berry
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 4m, 0m
👷
Technician Assigned by Scott Berry
Technician: Scott A Berry
🏁
Status: Closed by Scott Berry Sep 25, 12:58 PM
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
▶
2 Labor Added Sep 25, 3:36 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Yecenia Campos
From: Closed
To: Ready to Bill
Duration in Previous: 2h 39m
📨
▶
2 Status: Invoice Pending Sep 25, 3:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Sep 26, 11:33 AM
Invoice Number: SM-241985

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Scott A Berry
Scheduled
N/A
Created
Sep 25, 12:53 PM
Invoice #
SM-241985

Work Details (1)

Name Type Status Qty Amount Date
WL-02949375 Labor Open 1 $10,000.00 Sep 25, 3:36 PM

Details