Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306223 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Sep 25, 2025 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 16, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 25, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 25 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
1.6 days
Over SLA
Created: Sep 25, 2025 Due: Oct 16, 2025 Completed: Sep 25, 2025 (21 days early)
📅
0.2 days Total Age
⏱️
1.6d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 1.6 days stuck in "Ready to Bill"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCH.DS 602 PUMP 1 PHASE W/W MOTOR

Timeline

📋
▶
4 Work Order Created Sep 25, 1:54 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
✔️
Status: Completed by Tami Dawe Sep 25, 3:15 PM
From: Assigned, Completed
To: Completed, Ready to Bill
Duration in Previous: 1h 18m, 0m
📨
▶
2 Status: Invoice Pending Sep 26, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 14.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-242231

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Sep 25, 1:54 PM
Invoice #
SM-242231

Work Details (1)

Name Type Status Qty Amount Date
WL-02949205 Parts Open 1 $701.00 Sep 25, 1:55 PM

Details