Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306246 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Sep 25, 2025 → Sep 25, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 2, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Sep 25, 2025 Completed: Sep 25, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0 / 5
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 0 / 5
Sep 25 → Sep 25 Assigned ▶ Running 0 0 / 5
Sep 25 → Sep 25 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
0.0 days
Created: Sep 25, 2025 Due: Oct 2, 2025 Completed: Sep 25, 2025 (7 days early)
📅
0.5 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair Service
🔍 Technician Findings
no notes stating any issues, check all functions
⚠️ Problem Description
Request Repair Service, no notes stating any issues, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 25, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Status: Assigned Sep 25, 3:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
👷
Technician Assigned by Abby Jinerson Sep 25, 5:03 PM
Technician: Kevin Cogdill
🔧
▶
3 Status: Tech On Site Sep 25, 5:34 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1.5, 0.5
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Kevin Cogdill Sep 25, 5:39 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 4:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 49m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 4:45 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16m, 0m
⏳ 1.9 business days
🧾
Invoice Created Sep 29, 10:45 AM
Invoice Number: SM-242249

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Sep 25, 2:39 PM
Invoice #
SM-242249

Work Details (3)

Name Type Status Qty Amount Date
WL-02949571 Labor Open 1.5 $0.00 Sep 25, 5:37 PM
WL-02949572 Labor Open 0.5 $0.00 Sep 25, 5:37 PM
WL-02949573 Expenses Open 1 $0.00 Sep 25, 5:37 PM

Details