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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306276 ↗ ServiceMax

XYLEM - YSI • Preventive Maintenance • PC

📍 BASF Metals LLC — 554 Engelhard Drive, SENECA SC, 29678

Sep 25, 2025 → Oct 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (17 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Sep 26 → Oct 3, 2025
5 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 7, 2025
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 25, 2025 Completed: Oct 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 26 Created ▶ Running 1 1
Sep 26 → Oct 3 Assigned ▶ Running 5 6
Oct 3 → Oct 7 Scheduled ▶ Running 2 8
Oct 7 → Oct 7 Tech On Site ▶ Running 0 8
Coordinators 10.2d
Field Work 1.9d
✓ SLA Met
Coordinators
10.2 days
Over SLA
Field Work
1.9 days
Over SLA
Created: Sep 25, 2025 Due: Oct 31, 2025 Completed: Oct 8, 2025 (23 days early)
📅
9.5 days Total Age
⏱️
5.7d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 5.7 days stuck in "Assigned"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
5.7d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.4d / 1.0d SLA
Closed
3.6d / 1.0d SLA
L2 Review
0.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/3/2025 CRamen spoke with Matthew Herring 864-710-5231 and scheduled for tech to arrive directly from airport eta around noon on Tuesday 10/7 to PM 1 unit and arriva around 8am on Wednesday 10/8 to PM the other. Tech to drive past employee parking to top of the hill to the facility. Tech to check in with security and state that hes there to see Matt Herring in the lap to PM Xylem unit. Tech will need steel toed boots and safety glasses but if he doesnt have them facility will provide slip-ons and safety glasses. Tech to bring in as little tools as possible for security screening. Tech will have to watch a safety video followed by a 5 question test prior to Matt getting call to get tech. This is a 24hr facility. Call logged on WO-01306276.


10/2/2025 Bill emailed to call 740-336-2537. Called and left a vm for Bill to return call to schedule.


10/2/2025 CRamen left a vm that parts will deliver tomorrow (Friday 10/3/2025) and for a returned call to schedule for next week. Call logged on WO-01306275


9/30/2025 CRamen parts deliver Friday 10/3/2025


9/29 KHardison: FEDEX 884764093470. Not ETA.

9/26 MOwens Sent chatter to CRamen this is assigned to Ronnie

🔧 Work Performed
10/7/25 Traveled to site Completed safety training Completed PM according to standards of Xylem. Tested unit twice (with back cover off and with back cover on) Completed paperwork Closed WO
🔍 Technician Findings
Unit needed PM
⚠️ Problem Description
PM ON 2 VAPODEST 200
📄 Description
Fully automated, steam distillation titration system.

Timeline

📋
Work Order Created Sep 25, 3:55 PM
Work Order: WO-01306276
Type: Preventive Maintenance
Priority: PC
👷
▶
2 Technician Assigned Sep 26, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 33m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 3, 10:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-07T16:00:00.000+0000
📅
▶
2 Dispatch Scheduled Oct 3, 12:30 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2025-10-07T17:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Oct 3, 12:39 PM
Scheduled For: 2025-10-07T18:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Oct 6, 8:07 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Ronnie Salone Oct 7, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 2h
⏱️
▶
2 7x Labor Added Oct 7, 4:53 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 3h 45m
🏁
Status: Closed by Ronnie Salone Oct 8, 11:50 AM
From: Completed
To: Closed
Duration in Previous: 18h 56m
👀
Status: L2 Review by Alan Adams Oct 8, 12:57 PM
From: Closed
To: L2 Review
Duration in Previous: 1h 7m
🏁
Status: Closed by Alan Adams Oct 8, 4:02 PM
From: L2 Review
To: Closed
Duration in Previous: 3h 5m
👀
Status: L2 Review by Alan Adams Oct 9, 9:44 AM
From: Closed
To: L2 Review
Duration in Previous: 17h 41m
🏁
Status: Closed by Alan Adams Oct 9, 10:02 AM
From: L2 Review
To: Closed
Duration in Previous: 17m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Oct 10, 2:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 4h, 0m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:15 PM
Invoice Number: SM-243386

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Oct 7, 2:00 PM
Created
Sep 25, 3:55 PM
Invoice #
SM-243386

Work Details (8)

Name Type Status Qty Amount Date
WL-02960650 Expenses Open 1 $0.00 Oct 6, 8:07 AM
WL-02962353 Labor Open 4 $0.00 Oct 7, 4:53 PM
WL-02962354 Expenses Open 1 $0.00 Oct 7, 4:53 PM
WL-02962355 Travel Open 4 - Oct 7, 4:53 PM
WL-02962356 Labor Open 0.25 $0.00 Oct 7, 4:53 PM
WL-02962357 Travel Open 45 - Oct 7, 4:53 PM
WL-02962358 Travel Open 10 - Oct 7, 4:53 PM
WL-02962359 Labor Open 8.5 $0.00 Oct 7, 4:53 PM

Details