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WO-01306302 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Sep 25, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Sep 25, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Scheduled ▶ Running 0 0
Sep 25 → Sep 25 Entered ▶ Running 0 0
Sep 25 → Sep 25 Assigned ▶ Running 0 0
Sep 25 → Sep 25 Scheduled ▶ Running 0 0
Sep 25 → Sep 26 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.2d
Field Work 1.2d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
1.2 days
Over SLA
Billing
0.1 days
Created: Sep 25, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
1.4 days Total Age
⏱️
1.2d in Tech On Site Longest Stage
🔄
8 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Sep 26, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 1.2 days stuck in "Tech On Site"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 RArnold - Dispatching to Carlos

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
2 Work Order Created Sep 25, 4:43 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Jessica Sells
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 25, 4:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 7m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-25T12:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Sep 25, 6:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 20m
⏱️
2x Labor Added Sep 26, 1:33 AM
Type: Labor
Status: Open
Qty: 1.5, 0.25
⏱️
▶
3 Labor Added Sep 26, 4:23 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 10h 11m
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Sep 26, 4:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 31m
📨
▶
2 Status: Invoice Pending Sep 26, 5:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Sep 29, 10:45 AM
Invoice Number: SM-242259

Bottlenecks

Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Carlos Puebla
Scheduled
Sep 25, 8:00 AM
Created
Sep 25, 4:43 PM
Invoice #
SM-242259

Work Details (3)

Name Type Status Qty Amount Date
WL-02950347 Labor Open 1.5 $187.50 Sep 26, 1:33 AM
WL-02950348 Labor Open 0.25 $0.00 Sep 26, 1:33 AM
WL-02950380 Labor Open 0.25 $31.25 Sep 26, 4:23 AM

Details