Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306507 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 HCA Health Services of Virginia IncDba Henrico Doctors Hospital — 1602 Skipwith Rd, Richmond VA, 23229

Sep 26, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✗ SLA Missed (3 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Sep 26 → Sep 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 24, 2025
18 business days (counted)
Running total: 19 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 24 → Nov 14, 2025
14 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Sep 26, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 29 Created ▶ Running 1 1
Sep 29 → Oct 24 Ready for Scheduling ▶ Running 18 19
Oct 24 → Nov 14 Scheduled ▶ Running 14 33
Nov 14 → Nov 14 Tech On Site ▶ Running 0 33
Dispatch 1.6d
Coordinators 33.4d
Field Work 0.5d
Billing 1.3d
✗ SLA Missed
Dispatch
1.6 days
Over SLA
Coordinators
33.4 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Sep 26, 2025 Due: Nov 11, 2025 Completed: Nov 15, 2025 (3 days late)
📅
33.6 days Total Age
⏱️
19.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 159 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Scheduled
14.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 RFosbury - rec'd confirmation from Alan Little at alan.little@hcahealthcare.com for FSE onsite NOV 14th

10/23/2025 RFosbury - LMV at 804-490-5443 and sent FU email to Alan Little at alan.little@hcahealthcare.com proposing FSE onsite Nov 14th

10/07/2025 RFosbury - LMV at 804-490-5443 and sent FU email to Alan Little at alan.little@hcahealthcare.com proposing FSE onsite OCT 30th 12PM.

09/29/2025 Cever sent email to Little Alan <Alan.Little@hcahealthcare.com> with a reschedule date

09/26/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01252271) -Follow up notes - Return to complete the PM when the device is available.


-Previous notes -

07/14/2025 Rbailey - Rcvd call from 615.750.9045 Spoke with Alan. He said to scheduled for Sept 26th for now. Sending email to Advice.


07/14/2025 Rbailey - Called 804.490.5443 number listed for Alan Little. NA No Name left VM for FU. Resent email propose Allan to come on site either Sept 26 or Oct 28


07/02/2025 Cever sent email to alan.little@hcahealthcare.com offering Oct 1st or 2nd at 10 a.m.

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 115847059 SN USO24B1447
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 26, 3:06 PM
Work Order: WO-01306507
Type: Preventive Maintenance
Priority: PC
⏳ 1.9 business days
📅
Status: Ready for Scheduling by Cristina Everetts Sep 29, 7:17 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 16h
🚨 19.0 business days
👷
▶
3 Technician Assigned Oct 24, 4:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-14T14:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 25d 9h
🚨 10.9 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 7, 4:11 PM
Scheduled For: 2025-11-14T07:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Cristina Everetts Nov 10, 8:09 AM
Scheduled For: 2025-11-14T19:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 14, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 23h
⏱️
3x Labor Added Nov 14, 3:23 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 1, 13
⏱️
▶
2 Labor Added Nov 14, 4:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 11m
⏱️
3x Labor Added Nov 14, 7:39 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 0.5, 86
🚗
Status: Tech Off Site by Allan Klus Nov 14, 7:45 PM
From: Completed
To: Tech Off Site
Duration in Previous: 3h 33m
⏱️
▶
2 Labor Added Nov 14, 8:23 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 38m
⏳ 1.4 business days
⏱️
▶
2 Labor Added Nov 17, 11:27 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:37 PM
Invoice Number: SM-247214

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 14, 2:00 PM
Created
Sep 26, 3:06 PM
Invoice #
SM-247214

Work Details (9)

Name Type Status Qty Amount Date
WL-03007876 Labor Open 0.75 $0.00 Nov 14, 3:23 PM
WL-03007877 Expenses Open 1 $0.00 Nov 14, 3:23 PM
WL-03007878 Travel Open 13 $0.00 Nov 14, 3:23 PM
WL-03007976 Labor Open 1.25 $275.00 Nov 14, 4:11 PM
WL-03008316 Labor Open 1.75 $0.00 Nov 14, 7:39 PM
WL-03008317 Labor Open 0.5 $0.00 Nov 14, 7:39 PM
WL-03008318 Travel Open 86 $0.00 Nov 14, 7:39 PM
WL-03008415 Labor Open 1 $0.00 Nov 14, 8:23 PM
WL-03009772 Labor Open 0.016666666666667 $38.00 Nov 17, 11:27 AM

Details