Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306513 ↗ ServiceMax

HIGI LLC • Repair/PM • P4

📍 Sam's Club #6622 — 8250 POWER INN RD, Sacramento CA, 95828

Sep 26, 2025 → Oct 2, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 2, 2025
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 26 → Sep 26, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Sep 26, 2025 Completed: Oct 2, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0 / 4
Sep 26 → Sep 26 L2 Screening ▶ Running 0 0 / 4
Sep 26 → Sep 26 Awaiting Parts ⏸ Paused 0 —
Sep 26 → Sep 26 Ready for Scheduling ▶ Running 0 0 / 4
Sep 26 → Sep 26 Assigned ▶ Running 0 0 / 4
Sep 26 → Oct 2 Scheduled ▶ Running 4 4 / 4
Oct 2 → Oct 2 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.1d
Material Management 0.1d
Coordinators 4.4d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.1 days
Coordinators
4.4 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Sep 26, 2025 Due: Oct 2, 2025 Completed: Oct 2, 2025 (on time)
📅
4.6 days Total Age
⏱️
4.2d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
2.2d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 159 days old
🚨
Primary Delay 4.2 days stuck in "Scheduled"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.2d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/30 ARios - Parts weren't delivered in time before I left my house. WO needs to be re-scheduled.

🔧 Work Performed
PC password was not listed on the WO; credentials were obtained from L2 tech support. Replaced the BP kit and completed the Preventative Maintenance procedure per Higi Green PM instructions (WI-ST-310 Rev. 009). Post-service testing passed; kiosk returned to service. Note: High Key was given to Pharmacy manager.
🔍 Technician Findings
Higi kiosk showed no visible customer damage. Unit was plugged in and online but not operational. Touchscreen displayed the message “This Station is Currently Unavailable.” Reported issue with the blood pressure cuff was confirmed as non-operational.
⚠️ Problem Description
Tech will be shipped replacement BP Kit Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement. BP system not inflating cuff. Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part. Use this password to access the kiosk:  insert password here from portal If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Sep 26, 3:28 PM
Work Order: WO-01306513
Type: Repair/PM
Priority: P4
🔍
Status: L2 Screening by Leona Coonrod Sep 26, 3:38 PM
From: Entered
To: L2 Screening
Duration in Previous: 10m
📦
▶
2 Parts Requested Sep 26, 4:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 25m
📅
Status: Ready for Scheduling by Bryan Allphin Sep 26, 4:31 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 27m
👷
▶
2 Technician Assigned Sep 26, 5:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 25m
📅
▶
2 Dispatch Scheduled Sep 26, 6:07 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 9m
⏳ 1.7 business days
📦
▶
2 Parts Requested Sep 29, 11:10 AM
Parts Requested → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 2.0 business days
📦
Parts Requested Sep 30, 3:18 PM
Order: 00082694
Status: Closed
📅
Dispatch Scheduled by Michael Burris Oct 1, 9:56 AM
Scheduled For: 2025-10-02T15:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Angel Rios Oct 2, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
⏱️
2x Labor Added Oct 2, 1:59 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 6
⏱️
▶
2 Labor Added Oct 2, 2:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site
To: Completed
Duration in Previous: 2h 0m
🏁
Status: Closed by Angel Rios Oct 2, 2:31 PM
From: Completed
To: Closed
Duration in Previous: 14m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 5:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 5m
📨
▶
2 Status: Invoice Pending Oct 2, 5:43 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.8 business days
🧾
Invoice Created Oct 10, 4:17 PM
Invoice Number: SM-242680

Bottlenecks

Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📦
Parts Order 00082541
Closed
📦
Parts Order 00082577
Shipped
📦
Parts Order 00082694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Angel Rios
Scheduled
Oct 2, 11:00 AM
Created
Sep 26, 3:28 PM
Invoice #
SM-242680

Work Details (4)

Name Type Status Qty Amount Date
WL-02952903 Parts Open 1 $0.00 Sep 29, 11:10 AM
WL-02957716 Labor Open 0.5 $0.00 Oct 2, 1:59 PM
WL-02957717 Travel Open 6 $0.00 Oct 2, 1:59 PM
WL-02957734 Labor Open 2.25 $0.00 Oct 2, 2:15 PM

Details