Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306578 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Sep 29, 2025 → Oct 4, 2025

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (307 biz days early)

Active: 4 biz days

🕐 Clock stopped: Completed (Oct 4, 2025)

▶ Clock Running

Status: Created

Sep 29 → Sep 29, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Scheduled

Sep 29 → Sep 29, 2025

0 business days (counted)

Running total: 0 of ? biz days used

4d

▶ Clock Running

Status: Tech On Site

Sep 29 → Oct 4, 2025

4 business days (counted)

Running total: 4 of ? biz days used

Created: Sep 29, 2025 Completed: Oct 4, 2025

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 29 → Sep 29	Created	▶ Running	0	0
Sep 29 → Sep 29	Scheduled	▶ Running	0	0
Sep 29 → Oct 4	Tech On Site	▶ Running	4	4

Dispatch 0.0d

Coordinators 0.0d

Field Work 5.0d

Billing 1.4d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.0 days

Field Work
5.0 days
Over SLA

Billing
1.4 days
Over SLA

Created: Sep 29, 2025 Due: Dec 31, 2026 Completed: Oct 4, 2025 (453 days early)

📅

5.0 days Total Age

⏱️

5.0d in Tech On Site Longest Stage

🔄

7 transitions Status Changes

⚠️

8.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 156 days old

🚨

Primary Delay 5.0 days stuck in "Tech On Site"

⏱️

Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

0.0d / 2.0d SLA

Tech On Site

5.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

07e-Partial Project

3.0d

Ready to Bill

1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2025 SRobinson- Created follow up WO as requested. (WO-01307794)
09/29/2025 EMartin dispatching to FSE onsite per request for SN# H27943322E208, H2870884160B6 & H28903519948E located at US Med in Allendale, NJ

🔧 Work Performed

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

🔍 Technician Findings

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

⚠️ Problem Description

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

📄 Description

                        Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)                    

📞 Call Description

                        FCO86600081                    

Timeline

📋

Work Order Created Sep 29, 10:11 AM

Work Order: WO-01306578

Type: FCO

Priority: PC

📅

▶

4 Dispatch Scheduled Sep 29, 10:16 AM

Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled

👷

Technician Assigned by Erin Martin

Technician: a0h6e00000IIAuiAAH, Nkosi Wilson

🗓️

Status: Scheduled by Erin Martin

From: Entered

To: Scheduled

Duration in Previous: 5m

📅

Dispatch Scheduled by Erin Martin

Scheduled For: 2025-09-29T12:00:00.000+0000

🔧

Status: Tech On Site by Nkosi Wilson Sep 29, 10:32 AM

From: Scheduled

To: Tech On Site

Duration in Previous: 15m

⚠️ 5.0 business days

⏱️

▶

2 3x Labor Added Oct 3, 8:28 PM

3x Labor Added → Status: Completed

✔️

Status: Completed by Nkosi Wilson

From: Tech On Site

To: Completed

Duration in Previous: 4d 9h

🏁

Status: Closed by Nkosi Wilson Oct 4, 6:22 PM

From: Completed

To: Closed

Duration in Previous: 21h 52m

⚠️ 5.0 business days

⏱️

Labor Added Oct 13, 1:41 PM

Type: Labor

Status: Open

Qty: 0.016666666666667

📋

Status: 07e-Partial Project by Timothy Amburgey Oct 13, 1:46 PM

From: Closed

To: 07e-Partial Project

Duration in Previous: 8d 19h

⏳ 3.0 business days

📄

Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM

From: 07e-Partial Project

To: Ready to Bill

Duration in Previous: 3d 3h

💰

Status: Invoiced by Josh Longway Oct 17, 4:02 AM

From: Ready to Bill

To: Invoiced

Duration in Previous: 10h 54m

⏳ 1.1 business days

🧾

Invoice Created Oct 20, 12:40 AM

Invoice Number: SM-243936

Bottlenecks

Tech On Site

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Nkosi Wilson

Scheduled

Sep 29, 8:00 AM

Created

Sep 29, 10:11 AM

Invoice #

SM-243936

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-02959837	Labor	Open	1	$0.00	Oct 3, 8:28 PM
WL-02959838	Labor	Open	4.5	$237.50	Oct 3, 8:28 PM
WL-02959839	Labor	Open	1	$155.00	Oct 3, 8:28 PM
WL-02968656	Labor	Open	0.016666666666667	$38.00	Oct 13, 1:41 PM